Winter 2020
Greetings!

I hope your 2020 is off to a great start. I’m humbled to share that in 2019, PAN helped nearly 170,000 people who otherwise would not have been able to start or stay on critically-needed medications.

Looking back on 2019, we are proud of what we were able to accomplish. We celebrated FundFinder’s 1-year anniversary, launched six new assistance programs, conducted a travel pilot program, and developed additional advocacy resources. 

I recently heard from Cynthia, a patient with rheumatoid arthritis, and her message captured why we remain focused on advocating for lower out-of-pocket costs and raising awareness about charitable assistance. 

“One of the biggest problems for me, when trying to find assistance, is that I live on the West Coast and many of the foundations are located on the East Coast. When they open a fund, usually at 9 am ET time, it's 6 am here and I’m not usually up searching for funding at that time.

With Fundfinder , I get a notification when a fund opens and I can apply before the money runs out. Fundfinder makes a really big difference in my life. It saves me time, energy, stress, anxiety and sleep. Thank you!”

With each year that passes, we grow more committed to ensuring no one goes without care because of cost. This means that we’re prepared to do everything possible to support you as you apply for assistance and manage grants for your patients. 

If there's anything we can do to help, simply reply to this email.

Kind regards,
Ayesha Azam
Vice President of Medical Affairs
Content
  • Poll: Content You Care About
  • A Note From Joan
  • How to Maximize Your Patient’s Grants
  • Portal Pros: Adding Patients to Your Portal Account 
  • Claims Corner: New and Improved Pharmacy Billing Guide 
  • New Medications Covered and Updated Assistance Amounts
  • Mission Cancer + Blood Offers Financial Relief for Patients in Need
  • On the Line with Daisy: Meet PAN's Program Representatives
  • PAN at Upcoming Conferences
Poll: Content You Care About
We know your time is valuable and strive to deliver content that matters to you.
What would you like to see more of?
Advocacy updates
Disease fund updates
Operational updates
Research on healthcare affordability
Spotlights on PAN patients, providers and staff
A Note From Joan
Do you know how to keep your patient's grant active?
 
Over the holiday season, we updated our Pharmacy FAQs—a handy resource to reference while su bmitting claims with PAN.
 
New topics include:
  • Services covered and not covered
  • How to keep a patient’s grant active
  • How to receive additional assistance for partially paid claims
You may access the Pharmacy FAQs by clicking here .
 
We value and support the indispensable (pun not intended!) relationship between you and your patients. If there is anything we can do to better assist your team, don't hesitate to email me directly.

Best regards,

Joan Zhang, PharmD
Manager of Medical Affairs
How to Maximize Your Patient's Grants
Is your patient’s treatment only once or twice a year? Help them keep their grant active by letting us know.

Our Grant Use Policy requires PAN grant recipients to be currently in treatment, scheduled to begin treatment in the next 120 days or have had treatment in the past 90 days.

We recognize that your patient’s treatment may not fit within the 120-day timeframes of the Grant Use Policy. If their treatment is only once or twice a year, and you or your patient receives a letter from PAN indicating that their grant must be used soon, please call us at 866-316-7263. We will take this under consideration.
Portal Pros: Adding Patients to Your Portal Account
The simplest way to add patients to your portal account is to send us a secure message.

Within your portal account, select messaging from the top navigation on your dashboard. Select compose to start a new conversation.
 
We’d love to hear from you to learn how your organization adds patients. Simply reply to this email to let us know!
Claims Corner: New and Improved Pharmacy Billing Guide
Did you know that we updated our billing guide to offer comprehensive details about billing PAN? 

Here are some new topics covered on this updated reference guide.
  • Follow up on denied claims
  • Information about provider payments
  • Grant use policy
  • Second grants
Check out the new topics and download an updated copy here .
New Medications Covered and Updated Assistance Amounts
We've added several medications to our assistance programs in the last few months.

You can review the full list of new covered medications here .

Also, we’ve updated our assistance amounts to ensure that most patients continue to be covered under a single grant.

We invite you to view the updated assistance amounts on our website .
 
Throughout the year we will be sure to keep you informed of any new programs and updates to our existing programs.
Mission Cancer Offers Financial Relief for Patients in Need
We recently spoke with Morgan Heintz, a billing specialist from Mission Cancer + Blood in Iowa. Mission Cancer + Blood prides itself in providing patients with a dedicated care team to meet their specific needs, including financial counseling.
 
In our discussion, Morgan shares her journey to working in healthcare and the joys of reducing burdens to treatment for patients in need. Read more.
One the Line with Daisy: Meet PAN’s Program Representatives
PAN at Upcoming Conferences
Are you attending any conferences in the next few months?

Let us know if you’ll be at one of the upcoming events and conferences listed below.


Fort Lauderdale, FL, February 29
 
National Harbor, MD, March 20-22
  • Stop by booth #104 to say hello!
 
Baltimore, MD, March 23-25
  • On 3/23 at 4:15pm: President and CEO Dan Klein will moderate a panel called, “Understand the Impact of Medicare Part D Policy Changes on Charitable Assistance and the Safety Net.”

  • We're also exhibiting at Informa Connect. Hope to see you there!
 
Las Vegas, NV, April 5-7
  • On 4/7 at 10:45am: President and CEO Dan Klein will speak on a panel called, “Meet the Foundations.”

  • On 4/7 at 11:30am: Executive Vice President Amy Niles and Vice President of Medical Affairs Ayesha Azam will speak on a panel titled, “Beyond Co-pay Assistance: How PAN Does More to Help Patients.” 
 
Washington, DC, April 18

Orlando, FL, April 23-24
  • On 4/24 at 1:40pm: Executive Vice President Amy Niles will speak at a session titled, “The Role of Patient Assistance Programs in Cancer Care.”
 
San Antonio, TX, April 29-May 3
  • On 5/1 at 4:15pm: Vice President of Medical Affairs Ayesha Azam will speak on a panel titled, “The Cost of Cancer Care: Navigating Financial Toxicity.” 

  • We're also exhibiting at ONS—swing by booth #761!