Hello Friends,

On a recent weekend day, in the midst of corralling at least three of my five kids, I got a call from a new OpenCape customer. Their connection didn’t seem to be working as they hoped, so I called our field and technical team, who immediately got to work. As it turned out, it was an internal issue, and our Network Operations manager was able to walk the customer’s IT person through the necessary fixes. Soon, their internet was up and running, at top speeds. To ensure that our customer was satisfied with the solution, I also hopped in my car and drove to the location myself to meet with them face to face.

As you all know, I am not a field technician ~ I happen to be the CEO of OpenCape. I say this not to pat myself on the back, but to point out that everyone at OpenCape takes our customers’ needs seriously and responds quickly and with personal attention. Even if our 100% fiber network offering the most reliable and affordable internet in our region didn’t set us apart from the competition - which it does - our local, individualized customer service would make us THE choice for businesses large and small on Cape Cod, the Islands and Southeastern, MA. When you are an OpenCape customer, you can reach me, my staff and our consultants whenever you need us. We have visited your location, met your staff, know your clientele. OpenCape offers you a new kind of relationship with an Internet provider.

Our entire organization knows this personal difference matters even more now. Our country is facing enormous challenges, and everyone is trying to balance working, caring for our families and ourselves, and supporting our communities. When something critical for your business needs attention, knowing who is at the other end of the line when you call is invaluable.

It’s why, as soon as the coronavirus pandemic hit, we immediately offered free upgrades to all of our customers for as long as their work logistics needed them. It is why we are working hard to secure new funding for fiber infrastructure in underserved towns on Cape Cod, and it is why we have launched our Main Street Initiatives. Through these centralized shared gigabit projects we are offering more affordable internet services to local businesses in downtown districts.

Our first Main Street Initiative is the Falmouth Business Gigabit Project, which began last winter. Because of our partnerships with the Falmouth Chamber of Commerce and EDIC, and funding from a Mass Development Loan OpenCape secured, over forty businesses on and around Main Street Falmouth have been able to connect to our network for free. Now in the midst of the reopening of our busy summer tourist season, they are enjoying high-speed and reliable internet with very affordable monthly service fees. We are still able to connect up to twenty additional businesses in the area at no cost, so we are actively encouraging businesses to experience the OpenCape difference for themselves.

To that end, we have hired our first “Main Street Ambassador” for Falmouth, Steve Tom, a local Falmouth community member who has long advocated for economic development in his town. Steve has joined the OpenCape team to liaise regularly with our existing customers in Falmouth and to reach out to new potential clients who could use the reliability, affordability and high speeds our state of the art fiber network provides.

It is just one more way we are connecting personally with our customers and making sure they have what they need to thrive and grow in any economic situation. But just because Steve Tom (and Dan, and Janek, and Corinne and Gary and Jenn et al) will be on the case, doesn’t mean I won’t still pick up my phone. Because I will. Every time.

Warmly,

Steve