Tip #7: Help patients understand where to go for different types of care
Help educate patients on the differences between primary vs. urgent vs. emergency care. This distinction is important, but often confusing for patients.
You can also direct your L.A. Care patients to our Urgent Care web page to learn more about the difference between urgent care and emergency care.
L.A. Care encourages our members to call their primary care provider first when there is a health problem. If the PCP is not available, we also have a Nurse Advice Line at 1.800.249.3619 — a 24/7 resource to help your L.A. Care patients figure out what kind of care they need.
Questions?
Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?
Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org, or let us know if you have any questions.
L.A. Care VIIP Program
L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.
L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).
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