Frequently Asked Questions
How do I find updates when there is a service outage?
We will turn on our red announcement bar on our website at
SKTC.net
. Click on it to go to our
Status of Services
page where we will post updates as they become available. You can also call us 24/7 at 888.758.8976.
Are the issues with my SKT TV service caused by an issue with SKT Internet service?
No, the two are unrelated. We are contracted with a third-party vendor for SKT TV, and the issues we are experiencing are with their software and equipment. The Internet service equipment is either maintained locally by SKT technicians/partners or equipment in your home.
How do I tell if I am having an issue with SKT TV or my Internet connection?
If it's an SKT TV issue, you will be able to browse the web or use other apps on your streaming device (like an Amazon Fire TV Stick, Apple TV, or tablet). If it's an issue with the Internet, you will not be able to do any web browsing or use any apps that require an Internet connection. A quick way to check is to try doing a search on Google or by visiting another website. You can also call us 24/7 for Internet support at 888.758.8976.
In addition, it is important to note that a certain level of bandwidth per device is required in order to stream TV. If you do not have a high-enough speed to handle all your devices at once or do not have the right equipment, you will experience issues.
Contact us
for assistance troubleshooting.
What do I do if I experience SKT service issues?
First, if you are able to do so, check our
Status of Services
page on our website for known outages or call us 24/7 at 888.758.8976. If you experience other service issues outside the maintenance window, call us or report a service issue using our online form.
Why don't you find another vendor for SKT TV?
As previously noted, SKT is contracted with a vendor that provides the TV streaming platform to many telecommunications providers across Kansas and the country. In the months leading up to the launch of SKT TV, we did extensive testing of the platform, and we were confident in the product that we would offer to our customers. Unfortunately, shortly after we launched, we began experiencing a series of issues with the platform believed to primarily be related to an overload on the system. Our vendor has a plan in progress to stabilize the platform, and it will continue to carry out those upgrades over the coming months. The two maintenance windows scheduled for this week are to help stabilize the platform as we go into a time when we see a higher volume of users due to sports broadcasts.
Why can't you offer traditional cable TV service?
There are several factors:
- It was not possible to maintain our current system because the equipment needed to do so is no longer manufactured.
- Both nationally and locally, there has been a sharp decrease in cable TV subscribers and a sharp increase in streaming subscribers. That left us two feasible options: discontinue cable without a replacement or replace it with a new full-featured streaming service. We wanted to provide an alternative, which led us to the streaming service.
- By discontinuing traditional cable, we could offer faster Internet speeds across the majority of our service areas, which was in high demand from our customers.
Again, thank you for your patience and for being SKT customers. Please reach out to us should you need assistance or have any questions.
The SKT Customer Service Team
