Outdoor Visitation Updates
Good afternoon,

We have been hosting outdoor visitation for a full week now. I am hopeful that many of you have gotten to spend some time with your loved ones during that period, or are scheduled to visit this coming week.

Over the past week, we have learned a few things about our process, and have come up with a couple of improvements, that will be implemented this week. First, the maximum length of each visit will be expanded from 15 minutes, to 20 minutes. We will continue to look for ways to extend the time limits as we go forward, but still need to be mindful of maximizing of the number of visits that we are able to host each week. Secondly, we have come up with a plan to host visits on Sundays as well, making visits available 7 days a week. Sunday visits will be available beginning this Sunday, June 21 st. Please contact Tammy Chen our Activities director to schedule an upcoming visit.

I also wanted to remind everyone of a few rules and regulations that everyone needs to follow when coming to visit:

  1. The timing of the visits must be adhered to. Please plan to arrive at least 10 minutes prior to your scheduled visit time to allow time for completing the health screening, and to make your way to the patio in the rear of our building. We cannot extend the visit time to accommodate late arrivals.
  2. Face coverings or masks must be worn by all visitors at all times.
  3. Visitors must maintain a 6-foot separation from residents, and staff members. Physical contact is strictly prohibited.
  4. Food cannot be consumed during the visit. If you are bringing food in for a resident, please leave it with the receptionist when you come in for the health screening.

These outdoor visits are a new experience for everyone – residents, families, and South Cove staff. In my 28 years of experience in this business, never would I have dreamt that we would be scheduling visits with family members, and only be allowed to have these visits conducted outside of the building. I am confident that this is a temporary situation, and look forward to the day when we can again allow all of you to visit indoors.

Sincerely,

William J. Graves
President & CEO
In Person Visitation During the COVID-19 Pandemic Procedure
POLICY : It is the Policy of South Cove Manor at Quincy Point to allow residents to visit with family and friends in a specified outdoor location during the COVID-19 pandemic, subject to the procedures listed below.

PURPOSE : To ensure that residents have the ability to safely communicate in person with visitors of their choosing, and to maintain the resident’s psychosocial well-being during the COVID -19 pandemic.

PROCEDURE:
  1. Residents may receive visitors on our outdoor patio at the rear of our building
  2.  All visits must be scheduled by contacting our Activities department, during the hours of 9:30 AM – 11:30 AM and 2:00 PM – 4:00 PM, Monday through Saturday.
  3. Visits will be limited to a maximum of two visitors, and will be for a maximum of 20 minutes.
  4. A staff member shall remain with residents at all times during the visit. That staff member is responsible to ensure that all policies and procedures outlined here are followed.
  5. The assigned staff member shall carry a two-way radio in order to be able to communicate with the Unit Manager in the event of an emergency.
  6. Staff and residents must wear a surgical mask, and visitors must wear a face covering or mask for the duration of the visit.
  7. Visitors shall remain at least 6 feet from the resident and attending staff member during the visit. Physical contact is prohibited.
  8. Any resident that is confirmed positive for COVID-19 or has a test pending results cannot be visited. A resident who has recovered from COVID-19 may be visited. 
  9.  All visitors must enter South Cove Manor through the front door and be screened prior to visitation. Visitors will go through the same screening process as our staff members, including temperature checks. Anyone with a body temperature of 100 degrees Fahrenheit or higher, or showing any signs or symptoms of COVID-19 will not be allowed to visit.
  10. Once all visitors have been screened and cleared to visit, they will exit the building through the front door, and walk around the building to the rear patio area.
  11. The resident receiving the visitors will be transported by our staff to the patio area at the scheduled visit time.
  12. All tables and chairs used during each visit will be sanitized by our staff before and after each visit.
  13. At the conclusion of the visit, both the staff member and resident will have their temperature taken upon re-entering the building.
  14. Due to the limited number of in-person visitation opportunities, each resident will be allowed one in-person visit per week.

Any violation of this policy shall result in the termination of the current visit. In addition, any visitor that violates this policy will be prohibited from participating in future outdoor visits during the COVID-19 pandemic.

戶外探訪更新
下午好，

我們已經開始戶外探訪活動一周了。我希望你們中的許多人在這段時間裡可以與親人在一起，或者計劃在下周探訪。

在過去的一周中，我們了解了一些有關流程的內容，並提出了一些改進措施，將於本週實施。首先，每次探 訪時間 將從15分鐘延長到20分鐘。隨著我們的前進，我們將繼續尋找延長時間限制的方法，但仍然需要注意我們每週能夠接待的探訪次數。其次，我們還制定了在周日也進行探訪的計劃，從而使探訪時間可以一周7天。從6月21日（星期日）開始，將進行週日探訪。請聯繫我們的活動主管Tammy Chen安排下次探訪。

我還想提醒大家一些探訪時需要遵循的一些規則和規定：

  1. 必須遵守探訪時間。請計劃在您預定的探訪時間之前至少10分鐘到達，以便有時間完成健康檢查，並前往我們大樓後方的露台。我們無法延長探訪時間以容納延遲抵達的訪客。
  2. 所有訪客都必須始終佩戴口罩。
  3. 訪客必須與院民和員工保持6英尺的距離。嚴禁身體接觸。
  4. 參觀期間不能食用食物。如果您要為院民帶來食物，請在檢查時將食物交給接待員。

這些戶外探訪對每個人（院民，家庭和中華頤養院工作人員）都是一種新體驗。在我從事這項業務的28年經驗中，我從未夢想過我們會安排與家人的探訪，而只允許在建築物外進行探訪。我相信這是暫時的情況，並期待有一天我們能再次允許大家室內探訪。
真誠的

威廉·J·格雷夫斯
總裁兼首席執行官
COVID-19大流行期間探訪指南
政策 ：昆西中華頤養院政策是允許院民在COVID-19大流行期間在指定的室外地點與家人和朋友一起探視，但必須遵循以下程序。

目的 ：確保院民有能力與自己選擇的訪客安全地進行面對面的交流，並在COVID -19大流行期間維持院民的社會心理健康。

程序：
  1. 院民可能會在我們大樓後方的室外露台上接待訪客
  2. 所有訪問必須通過與我們的活動部門聯繫安排，時間為星期一至星期六9:30 AM – 11:30 AM和2:00 PM – 4:00 PM。
  3. 一次訪問最多可允許兩名訪問者，並且最長不能超過20分鐘。
  4. 訪問期間，工作人員應始終與院民保持聯繫。該工作人員負責確保遵守此處概述的所有政策和程序。
  5. 指派的工作人員應攜帶雙向無線電，以便在緊急情況下能夠與部門經理進行通信。
  6. 工作人員和院民必須戴外科口罩，訪客在訪問期間必須戴口罩。
  7. 訪客在訪問期間應與院民及其在場職員保持至少6英尺的距離。禁止身體接觸。
  8. 任何被確認為COVID-19陽性或有待測試結果的院民都無法訪問。從COVID-19中康復的院民可以被探​​訪。
  9. 所有訪客必須從前門進入中華頤養院，並在探訪前進行檢查。訪客將與我們的工作人員經歷相同的篩選過程，包括溫度檢查。體溫為100華氏度或更高，或顯示COVID-19的任何體徵或症狀的任何人都不允許訪問。
  10. 一旦對所有訪客進行了篩選並放心訪問，他們將通過前門離開建築物，並在建築物周圍走到後院區域。
  11. 接待來訪者的院民將在預定的探訪時間由我們的員工帶到到露台區。
  12. 每次訪問之前和之後，我們的工作人員都會對每次訪問期間使用的所有桌子和椅子進行消毒。
  13. 訪問結束後，工作人員和院民將在重新進入建築物時進行體溫測量。
  14. 由於親臨探訪的機會有限，每位院民每週將被允許一次親臨探訪。

任何違反此政策的行為將導致本次訪問的終止。此外，在COVID-19大流行期間，任何違反此政策的訪客都將被禁止參加以後的戶外活動。
(617) 423-0590

South Cove Manor at Quincy Point has built a 34 year legacy of excellence, repeatedly achieving the highest quality ratings from both the Commonwealth and nationally, and has been named as one of the country’s top nursing centers year after year by US News & World Report.