Patient Satisfaction Tip of the Week

Tip #6: Give your patients a voice in quality care Going straight to the source can give you the most helpful information on improving patient satisfaction. If you want to get input from your patients on how to improve their care, consider creating a patient advisory council. In addition to providing valuable information, these types of bodies allow for natural leadership development. They can also foster collaboration and communication skills for both patients and staff. Creating Patient and Family Advisory Councils is a great guide from the Institute for Patient- and Family-Centered Care on the benefits and how-tos of setting up a council.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

‌ ‌ ‌ ‌ ‌