Register for SYNC 2019 (Share One Client Conference)
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Don't miss the chance to join us September 16-18 for SYNC 2019 -
It's Greek to Me
- hosted at The Peabody Memphis hotel in Memphis, TN.
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DEADLINE AUGUST 26:
The Peabody Memphis Hotel discounted block rate is $208 per night, available September 14-19, and subject to hotel availability.
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For those who arrive early, there are plenty of fun activities in and around downtown Memphis that you can enjoy. Please
CLICK HERE
to see some top suggestions.
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Join us for our kick-off dinner at
Old Dominick Distillery
on Monday night, September 16, including cocktails, dinner, and a distillery tour. Transportation will be provided from the Peabody to Old Dominick leaving at 5:30PM.
The Old Dominick Distillery team will share their stories and traditions, give you a full tour of the extensive grain to glass spirit making facility, and finish with a tasting of Old Dominick's fine spirits.
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On Wednesday, Keynote Speaker and Certified Speaking Professional,
Jeff Tobe
, shows organizations how to gain the competitive edge by going beyond customer service to customer experience. Over 20 years as a speaker, trainer, and business consultant have given Jeff the experience to apply best practices from leading companies to improve the customer experience across a wide range of industries.
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Cast your vote at conference for your favorite enhancements to move to the top of the queue. The list HERE contains the seven enhancement for voting:
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DemandReverse or DemandCorrect: Add the ability to put an override on the Reversal and Correction options.
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Contact Info: Add the logging of Contact Data Values (email) and Telephone Numbers (home/cell) to the FM Log and include the New and Old Values. Generate an alert similar to address change whenever a member changes either an email address or phone number.
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Signature: Add the ability to support the native signing functionality of Microsoft Surface Tablet within Teller and Loan Origination.
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Debit Cards: Expansion of the credit card dispute functionality to include development of debit card dispute functionality. The ability to track number of days, provisional credits, and create the required member notifications per Regulation E.
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Collections: Add a column to the collections queue display that shows current checking and savings account balances.
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NSHome/NSMobile: Add a "Favorites" option to the Member Transfer screen to make recurring transfers to frequent recipients quick and easy.
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Release All Button: Add a "Release All" button for IATs in the Batch platform on the Exceptions tab.
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Customer Portal Webinar Schedule
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On August 1, the new Customer Portal went live!
Each credit union's administrative user should have received an email from James Martin. If you have not received an email, please call Customer Service. The administrative user will need to login and grant access levels to other credit union employees.
In-House clients and those credit unions using automatic login are now setup with an administrative user assigned. Most Hosted and Service Center clients can access the new Customer Portal with their current NSSC or Citrix login credentials.
Please register below for a demo of the new Portal!
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The "New" Customer Portal
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The "New" Customer Portal
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NewSolutions Release 9.0 (Delphi 10) - New Software Required
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In order to receive the 9.0 release of NewSolutions, available in October, you will need to install some new software.
Beginning with NewSolutions Release 9.0, all client computers/servers will need the Microsoft SQL Server Native Client 11.X. The download is available
HERE
.
Once again, until this is done, you cannot upgrade to NewSolutions 9.0. The installation will not interrupt NewSolutions applications.
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Kiera Smith joins the Accounting team as an Accountant. She earned her Associate of Accounting from Southwest Tennessee Community College, and is currently continuing her education at the University of Memphis. Kiera's previous experience includes tax preparation and data entry.
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Compliance: A Summer of Delays and Howevers
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Summer seems to be a prime time for delaying regulatory effective dates. The Consumer Financial Protection Bureau delayed the compliance date for underwriting provisions of the Payday, Vehicle Title, and Certain High-Cost Installation Loan Rule until November 19, 2020; however, the effective date of the payment provisions of the Payday Lending Rule remains August 19, 2019. Read more
HERE
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The Financial Accounting Standards Board (FASB) delayed the effective date for the new methodology regarding current expected credit losses (CECL) until January 1, 2022, for most credit unions; however, examiners are inquiring about the efforts credit unions are taking to prepare for the new standard. The CECL implementation process began in June 2016 when FASB issued Accounting Standards Update (ASU) 2016-13, Topic 326,
Financial Instruments – Credit Losses
. NCUA issued Letter to Credit Unions 16-CU-13 and Letter to Credit Unions 17-CU-05. Review NCUA’s documents
HERE
and
HERE
. FASB published two Q&A documents in 2019; these can be read
HERE
and
HERE
.
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- This release includes enhancements to Credit Reports, Loan Origination, Signature Pads, Teller, Add-On Products, and Citrix Environments for Printers.
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- This release includes enhancements to the Confirmation Code for Multi-Factor Authentication and Credit Score Monitoring for Add-On Products.
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Disaster Recovery Test Schedule
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Northern Star Credit Union
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Eagle One Federal Credit Union
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JM Associates Federal Credit Union
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FinancialEdge Community Credit Union
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