With the recent announcement of a statewide stay-at-home order, we want to assure you that First Commerce will remain open and will continue to provide service to our members in the same way we have over the last few weeks. The stay-at-home order will not affect our ability to serve you. We are considered an essential service and will remain open to serve our members.
We continue to offer extended hours in our drive-thrus and the Contact Center. While our lobbies remain closed for health safety reasons, members have the option to schedule an appointment for “contactless” service at a financial center for material needs only, such as instant issue debit cards, cashier’s checks, and safe deposit box access.

First Commerce members also have a variety of remote banking and "contactless" service options to manage all your banking needs!

Many Options to Access Member Services

 
  • Speak Directly to a First Commerce Team Member Through Our Video Teller Service by Simply Touching the Video Screen
  • For added convenience, Video Teller Service is available in our drive thru locations for extended hours, Monday-Friday 7:30 a.m.-7:30 p.m. ET and Saturdays 9 a.m.-3 p.m. ET
  • Some transactions require only an official government-issued photo ID, such as cash withdrawals from your account

  • Get Access to Cash and Deposit Services Through 24/7 ATMs
  • In addition to our FCCU ATMs, our nationwide Accel network of ATMs lets you find a surcharge-free ATM nearest you – and even search for deposit-accepting machines. In addition to cash and deposits, ATM service lets you transfer funds between savings & checking accounts and make balance inquiries.
  • You can also receive cash back at points of purchase including grocery stores and pharmacies with your debit card and PIN.

  • Digital Banking Offers Remote Banking Solutions
  • Enjoy secure, convenient access anytime, anywhere right from your computer, laptop, tablet or mobile phone. This free service lets you check balances, transfer funds, pay bills, and more.
  • Enrolling is easy and takes just minutes to complete or feel free to contact us for personal assistance.

  • Our mobile app allows you to deposit checks right from your device. 

  • Get Real-Time Text and/or Email Alerts* that notify you right away about account activity. Choose from several different alerts including low balance alerts, debit card alerts, deposit alerts, and more! As soon as the transaction hits your account, you'll be notified.

  • Text Banking lets digital banking members access their accounts and conduct transactions with simple text commands. To learn more, visit our Mobile Banking page, and watch the short "Text Banking"video tutorial to set up this feature today. To get started, log in to digital banking and select "Settings" under the Main Menu. From there, follow the video tutorial to set up your service.

  • Our Member Account Line automated phone system can be accessed 24/7 through our main number at (850) 488-0035 or 1 (800) 533-5772, and press option 2.

  • Loan Or Account Assistance Over the Phone or Online
  • Apply for loans online, including Home, Auto, Lines of Credit and Credit Cards – visit www.FirstCommerceCU.org or by calling us at 850.533.5772.
  • Simply call FCCU’s main Contact Center at 800.533.5772 or use our Video Teller Service for questions about existing loans
  • Loan documents will be delivered to members electronically via DocuSign for secure processing. Members can apply for a loan with our convenient and quick process online.

* Standard text message rates apply
COVID-19 RELIEF PROGRAMS
As an SBA lender, First Commerce is providing information for local businesses about the administration of the Payroll Protection Program, including the application.
In addition, to help  relieve potential financial hardships for both our  consumer and business members,  we are offering automatic one-month loan deferrals on qualified First Commerce loans (except mortgages), and quick access to cash under our Pandemic Relief Loan. We are also waiving fees on emergency withdrawals from certificates of deposit, ATM transactions and Contact Center services. 
Keeping You Updated and Informed
Please visit our Coronavirus Response web page for regular updates on how First Commerce is continuing to serve you and our communities.
As always, please stay safe. We will be here for you as your Financial Partner for Life.