We are notifying your insureds that they can receive instructions on our website on how to use the Customer Portal. The email directs them to step-by-step instructions on how to file a claim through the portal. Here is the link to that location. We also have added tutorials on how make a payment, report payroll and remind them that once they are registered, they will have:
Visibility into claim adjuster notes
Ability to download all claim details, including loss runs
Expedited claims reporting
Ability to upload report of injury form
Ability to upload images, PDFs and other key supporting documents when filing a first notice of loss (FNOL)
Immediate access to claim information – claim number, adjuster and adjuster’s contact information
If you have any questions or concerns, please contact your Business Development & Distribution Team.
MARSHA SULLIVAN CIC
Vice President, Business Development & Distribution
