At Crescent your wellbeing is a priority, that is we partner with services that are there for you when you need it.
Aetna has offered extra benefits to it's Atena Members (must be enrolled in Crescents' health plan) to assist in your time of need.
Free telemedicine.
We’re offering a $0 copay* for telemedicine visits until June 4, 2020.
Coronaviruses are spread from an infected person to others through the air by coughing and sneezing, as well as through close personal contact, such as touching or shaking hands. Costs will be waived for all telemedicine visits through:
- Network providers who deliver virtual care, such as over-the-phone care and live videoconferencing
- Teladoc® options through the Aetna Health app
- Other virtual care apps or services provided as part of your plan
*Fully Insured plan sponsors, if your plan provides telemedicine benefits, then costs will be waived.
*Self-insured plan sponsors will be able to opt-out of this program at their discretion.
Regulations regarding telemedicine services and care package availability for Aetna Medicaid members varies by state and, in some cases, are changing in light of the current situation. Aetna Medicaid members with questions about their benefits are encouraged to call the members services phone numbers on the back of their ID cards.
Free support resources.
If you need to talk to someone, our emotional and mental wellbeing counselors are here for you.
To help you during the COVID-19 pandemic, we've opened crisis response lines for all members. Just call 1-833-327-AETNA
1-833-327-2386
(TTY: 711). All Aetna® and CVS Caremark® members also have access to the Aetna nurse medical line at
1-800-556-1555
(TTY: 711).
Free coronavirus testing and doctor visits.
You’ll have $0 copays for any diagnostic testing and doctor visits related to COVID-19.
If you meet the Centers for Disease Control and Prevention (CDC)
guidelines
for testing, and it’s requested by your doctor, we’ll waive the cost for testing.
No cost-sharing for inpatient admission for the treatment of COVID-19 or associated health complications.
We’re waiving member copay and cost-sharing for all Aetna-insured commercial plan sponsors. However, self-insured plan sponsors can opt out of this program, so be sure to confirm with your employer in advance.
Free care package.
If you are diagnosed and hospitalized with COVID-19, we’ll send you a care package to help you recover at home.*
It’s not chicken soup, but the next best thing. If you are hospitalized with COVID-19, we’ll send you a care package to help you recover at home. The package includes resources, personal care items and household supplies to help protect your loved ones from potential exposure in your home.
*Distribution is dependent on recent hospital discharge for COVID-19 diagnosis and supply availability.
Free delivery on CVS Pharmacy® prescriptions.
Limit your exposure to the virus, or avoid passing it around by having your medications (excluding over-the-counter medications) delivered to your home. You’ll have the option of one to two day delivery when your prescription is ready between March 9, 2020 to May 31, 2020. Plus, we’re waiving early refill limits on most prescription maintenance medications through CVS Caremark.
