The Knotted Needle has missed seeing everyone and hopes we will be stitching and grumbling about all things Covid19 and otherwise very soon.
On Friday, May 29th we will once again be able to let customers inside the shop! Read on to see how this will work...
My first concern is for all of my customers’ and employees’ health and well-being.
Here is the short bulleted version of our new House Rules. The full version is below that.
- As needed: In-store shopping by 30-minute appointments only on Fridays and Saturdays from Noon until 4:00 p.m.
- Preferred shopping is by phone, email and website orders with back door pick-up available Tuesday to Saturday from 11:00 a.m. to 4:00 p.m. We will still mail to you via USPS First Class Mail, no shipping fee.
- All orders will be handled in first come, first served order.
- No more than three healthy customers in the shop at any time.
- One entry only through the back door.
- Everyone must wear a mask. If you don’t have, one, we will provide one.
- You may not wear your gloves in the shop because we don’t know where your gloves have been.
- When you enter we will ask you to use the alcohol-based sanitizer that we will provide. If you prefer, we will provide you with new gloves to wear while shopping.
- Physical distancing of 6 feet needs to be maintained at all times. No exceptions.
- New policy – due to Covid19 concerns, we will not be able to accept any returns or exchanges until further notice.
- Credit cards or checks only please.
Thank you for your continued support during this crazy time.
Becky Booth
PLEASE READ ALL OF THE NITTY GRITTY DETAILS BELOW
In planning the opening of The Knotted Needle shop to customers, I will follow Michigan's directives, and recommendations, as well as those by the CDC.
We will reassess our operating hours and procedures as needed.
Our preference is to continue to meet all your needs through phone, online and web orders. We can now do backdoor pickup and, as before, shipment to your home, free of charge.
The shop is manned from Tuesday through Saturday from 11:00 a.m. until 4:00 p.m. Curbside pick-up is available during these hours.
Don’t forget our Drop Ship Program for knitters of Berroco and Baah yarns.
If it is necessary for you to come into the shop, the State directives require that retail stores must operate at 25% capacity; that means no more than three customers in the shop at one time.
For now, the store will be open for shopping two days a week, Friday and Saturday, from 12 noon until 4:00 p.m. Credit cards or checks only please. We don’t want to be handling cash right now.
Since standing in line outside the shop waiting your turn can get really boring, we'll be setting up 30 minute "appointments". Call the shop at
313-886-2828
and let us know when you would like to come in, and we'll put you on the schedule.
We will have only ONE entry… you must come through the back door.
When you arrive, we will ask you to sign in.
Everybody must wear a mask while in the shop. If you don’t have a mask, we will provide a paper dust mask. You must wear your mask properly, covering from under your chin to bridge of nose.
You may not wear your gloves in the shop because we don’t know where your gloves have been. When you enter we will ask you to use the alcohol-based sanitizer that we will provide.
If you prefer, we will provide you with new gloves to wear while shopping.
Social distancing must be observed at all times while we will try to be as helpful as we can at 6 feet away.
We will have a sneeze shield at the counter to protect both you and our employees.
Being mindful of other Knotted Needle patrons and my employees -- Only healthy individuals who have made an appointment and are actively shopping may enter the store. We kindly ask that any companions wait for you outside.
There will be NO one-on-one help available, and private classes or group classes are suspended until gathering limitations and physical distancing directives are no longer in place for the State of Michigan.
We are working on several ideas on how to work around this while keeping everyone safe and making it easy, including Zoom classes. We will keep you posted.
Regarding back door pick up: Your order needs to be placed, in advance, by phone, email or through the website. It will then be processed in the order received. Once your order has been filled, we will call or text you to let you know it can be picked up.
Please don't call in your order while driving to the shop or from the parking lot. We'd hate for you to have to sit in a hot car while we process the orders prior to yours. As much as we’d like to make an exception for you, we have to treat everyone fairly.
We have a new shop policy. Due to Covid 19 concerns, effectively immediately, we will no long accept any returns or exchanges. We will reassess this policy later.
We regularly wipe down our hard surfaces: handles, counter, light switches, computer keyboard and mouse, tables, counters, sinks, as often as possible.
