We all know there is nothing more permanent in life than change, and that holds no truer meaning than when it comes to technology, especially as it relates to the growing trend of personalizing customer experiences in the hospitality industry.
Guests no longer anticipate, but expect the digital comforts of home to translate into their vacations. Thanks to the continued intersection of technology and our day-to-day experiences, plus the efforts by which the non-traditional players leverage these technologies, flexibility and convenience have become synonymous with travel.
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