On June 5th Ozone House is launching both a TEXT and CHAT crisis line in addition to our 24/7 traditional CALL
crisis line.
Ozone House receives over 2,000 calls on its crisis line each year and has been serving the community in this manner since 1969. In an attempt to reach more young people and families in crisis, Ozone House is launching these two new services in recognition that more young people utilize text and chat features than traditional phone calls. However, we expect our call line volume to remain consistent because of calls from young people, parents, hospitals, community partners, schools, and concerned citizens that reach out to us.
Ozone House’s
24/7 CALL.TEXT.CHAT Crisis Line allows anyone, anytime, to get the support they need, whether they face high levels of conflict, housing instability, or suicidal ideation. Texting and chatting options are a critical service because a young person experiencing crisis may find themselves in a situation where a phone call is unsafe. These new options allow the young person to get emergency services discreetly, in real time.
The
CALL.TEXT.CHAT crisis line is staffed by highly trained volunteers that have been specifically trained on communicating with young people in crisis via these new tools, with the absence of verbal cues. Crisis line counselors provide critical information, referrals, and crisis intervention to youth and families struggling with such issues as family conflict, runaway episodes, mental health, homelessness, suicide, abuse and neglect, domestic violence, sexual orientation and gender identity, and other crises.
Reaching out to the crisis line is also
the gateway to Ozone House services, such as:
·
Emergency, transitional, or long term housing
·
Youth and family counseling
·
Job training and/or leadership development
·
Youth development programming at our Drop-In Center
·
LGBTQ+ support
·
Substance use education and support
·
Case management
Young people and their families in crisis can reach the 24/7
CALL.TEXT. crisis line at
734-662-2222 and can
CHAT with a counselor at
www.ozonehouse.org.
