Additional Telehealth Services from Teladoc
®
From April 1, 2020 through December 31, 2020
US Family Health Plan has added telehealth services from Teladoc as a service to our members.
Teladoc is intended to supplement, not replace, members’ usual in-network care for urgent, non-emergency health concerns outside of the in-network provider’s ordinary business hours. Members may use the services during ordinary business hours if their in-network provider doesn’t provide telehealth services.
Through Teladoc, members can speak with a licensed medical doctor by web, app, or phone. Teladoc is available to members:
- At no extra cost
- Without a referral
- For urgent (but not emergency) medical concerns — for example, a rash, urinary tract infection, sore throat, pink eye, or sinus problems
- For behavioral concerns — for example, anxiety
- To US Family Health Plan members, including children (although behavioral health is only for ages 18 and up)
If members have mild, flu-like symptoms, we are asking them to call their network provider before going to a health-care facility. If it is outside of ordinary business hours, we are suggesting that they consult virtually with a Teladoc doctor.
Members can learn more about Teladoc, including how to register, at
usfamilyhealth.org. They can call
1.800.835.2362 if they have questions about how to use Teladoc.
