Hi there!
Welcome to the Summer Share 2018!
For the next 5 months, you'll be enjoying a weekly share of the best food grown right around here. Not only will you be getting to eat and enjoy all these tasty, fresh foods, but you'll be supporting your local farmers and investing in our community-- our soil, our health, and our economy. Thank you for your support!
If you're a returning customer:
Welcome Back!
We're excited to see you again at the stops! If you still have your bag from last year, please bring it along on the first day.
If you're new:
Welcome to the Fork!
There is lots of information below about the program. If you have any questions not answered here or on
our FAQ page, please
reply to this email or give us a call
(800) 861-8582. Be sure to follow us
on Facebook and
Instagram to take part of the online Fresh Fork Community.
Thanks and we'll see you at the trucks next week!
-Your Fresh Fork Market Team
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Address:
Temple Tifereth Israel
26000 Shaker Blvd
Beachwood, OH 44122
Dates & Times:
Thursdays from 3-6pm
First day is Thursday, May 31st
Details:
The Temple is located behind the Maltz Museum, enter off Richmond Rd (at the museum) or Shaker Blvd, near the JCC. Please be careful when entering the parking lot, and watch out for other customers, children and those attending services at the Temple.
If you miss the stop:
After this stop, the truck is headed to
Mayfield
from Thursday, 7:00-8:30pm.
The last stop of the week is in
Tremont
(Saturday, 10:00am – 2:00pm.)
Click here
to see our full list of stops for the rest of the week.
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The Summer Share: How it works
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If you're new (or if you need a refresher) here are some important details about our program:
THE NEWSLETTER
Every week on Tuesday around noon you'll get an emailed newsletter with the bag contents, recipes, and reminders. There is a button on the newsletter that you can click to view, download and/or print a PDF of the bag contents sheet so you can see what's coming in your share. Just like the weather, bag contents are subject to change!
PICKING UP
On the day of your stop (stops are scheduled Wednesday through Saturday), head there. Bring your bag back each week and we'll trade you for a new one filled with this week's share (if you're new, you'll get your first bag on the first day.)
If you can't get to your normal stop, you can go to any other stop (
full list here
.) We overpack each truck to accommodate wandering subscribers, so you don't even have to call ahead to let us know.
There tends to be a rush at the beginning and end of each stop, so try to come in the middle if you can. Don't worry, we will be there until the last scheduled minute of the stop.
Tell the Greeter your first and last name (or email registered to the account) and they'll look you up on our handheld tablets. No customer ID # or special card required.
Your Greeter will hand you your bag. There are five colors:
- Bright green is the Small Omnivore
- Dark brown is the Large Omnivore
- Orange is for both the Small and Large Vegetarian
- Khaki is for the Vegan
- Yellow is the Mini
You can also try out a different share occasionally. If you are signed up for the Omnivore, but are really feeling the veggies one week, just ask your Greeter for the Vegetarian Bag when you come to the stop. Or, if you have guests coming for the weekend, pay $20 for the one-week upgrade to get the Large size instead of the Small.
Bring your empty bag back the next week and do it all over. Then do it 20 more times, and then it's time for Winter!
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Important Contact Info + Payments
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Customer Service
- Our Customer Service team is here to help you with your account questions every Monday-Friday, from 9am - 2pm
- info@freshforkmarket.com
- 800.861.8582
We are often in and out of the office, especially on delivery days (Wednesday through Saturday). If we miss your call, you can either send us an email, or leave a voicemail with your question and we'll get back to you as soon as we can.
Our website (
www.freshforkmarket.com
) has loads of helpful information. Here are some links to help you get to what you need:
Making Payments
Every month we will send you a payment reminder if you owe on your account-- either a balance from buying extras or if you are paying off your subscription on the Monthly Payment Plan.
Your first payment (either the Upfront cost or the first payment on the Monthly Payment Plan, + your membership fee if you're new) must be paid by your first pick up. If you haven't paid yet, there is still time to send a check or
sign into your account
and make a payment with a Credit Card. You can bring a check or cash your first day.
If you're on the Monthly Payment Plan, those payments are due the first of each month. All accounts must be fully paid ($0 balance) by the end of the season.
You can pay with cash or check at the stop, online or over the phone with a credit card. All credit card transactions have a 3% service fee.
You can also mail in a check. Add your email address to the memo line and make it out to Fresh Fork Market. Drop it in the mail:
Fresh Fork Market
3800 Woodland Avenue
Cleveland, OH 44115
Important FYI-- We do not automatically charge your Credit Card,
so if you prefer to pay with CC you'll need to either sign in to make that payment or give us a call to do it over the phone.
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Details: shopping for extras, vacations, etc.
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Buying Extras
At every stop we have a big spread of lots of extras for sale -- all from our 100+ local producers. Salsa, tomato sauces and canned peaches with honey. Dried goods like oats, flours and granolas. Dairy coolers full of milk, yogurt, cheese. Meat coolers with sausages, ground beef, bacon and more. We also have eggs, honey, bread and other pantry staples, and lots of extra produce for sale. A local feast!
We bring it for you to buy it, so get whatever you'd like! We take cash or check at the stop, or we can put it "on account"-- kind of like a tab at an old school grocer. We don't automatically charge your card for these items, but you'll get an emailed payment reminder once a month with your balance and details on how to make a payment.
You can also buy stuff ahead of time by
Special Order
:
- Sign into your account and click "Shop For Extra Items."
- Add items to your cart, then check out and pay in full using credit card and/or credits.
- Place it by Tuesday at Midnight for your order to come out that delivery week. If you miss that window, it'll come the following week.
- It'll come to your stop, so make sure you go there and not another location.
- Please bring a copy (on your phone or printed out) of your confirmation and show it to your Greeter.
Want to shop online but don't want to pay the 3% Credit Card fee? Just bring a check or cash to your stop and ask your Greeter that you'd like the amount added to your account as credits.
Click here
for more details including a step-by-step guide on placing a Special Order.
Food Restrictions and allergies
To add your allergy or dietary restriction to your account:
- Login to your account
- Click Manage My Subscriptions and select 2018 Summer Season.
- Click on the Food Preference tab, then add the allergies and hit Save.
However, the safest and quickest way to make sure we give you a substitution is to also mention your allergy or food restriction to your Greeter when you pick up if there is something coming in your share that you cannot have.
But.....we don't give substitutions for stuff you just don't like. Try a new recipe from the newsletter! Or head to our
Recipe Index
on our website for hundreds of recipes featuring your share items.
A few kitchen gadgets that will help with your share: if it's in your budget, invest in a high-speed blender (like a
Vitamix
or a
NutriBullet
) and/or a juicer to make quick work of all of your veggies: smoothies, soups, pestos, sauces and more.
Vacations
You can take off up to four weeks from the share during the season-- have a great trip and don't worry about your share! You'll get your bag's value as credit in your account when you return. Depending on your subscription, that's $20 for the Mini Share, $25-$27 for the Small, & $40-43 for the Large Share.
You can spend that credit on extras (either Special Order or at the back of the truck,) but you can't use them to pay off a previous balance or make a subscription payment.
Vacations must be registered by the Saturday before the week you're taking off. If you already know your dates, you can register your time off right away:
- Sign into your account and click "Manage My Subscriptions."
- Click on the "Vacations" tab, & select the week you'll be out from the drop down and click "Add this week." Repeat for multiple weeks.
- You can also send us an email (info@freshforkmarket.com), give us a call (800-861-8582), or tell a Greeter at the stop.
Read more about our Vacation Policy
here
.
Missed Stops
If you miss your stop, head to any other stop that week. Unless you placed a Special Order, you don't even have to let us know. If you did place a Special Order, just shoot us an email (
info@freshforkmarket.com
) so we can have it re-routed, but this is pretty tricky to manage so please make an effort to get to your home stop if possible.
If you miss the whole week (
Tremont
is the last stop- Saturdays from 10-2), we're sorry but we can't refund the bag: we've already paid the farmers for your food, packed it up and brought it to your stop. Best bet is to send a friend or neighbor to grab it for you.
Missing items in your bag
Take a moment before you leave the stop to double check your bag. We do our best to check every bag carefully, but we pack thousands every week and occasionally we'll miss something. We want to make sure you get every last berry and bunch of kale you should be getting in your share!
In case you get all the way home and find that you're missing something, please write to
info@freshforkmarket.com
, or give us a call at
800-861-8582
and we'll fix the slip up as soon as possible.
The Weather & Substitutions
The weather in Ohio can swing wildly from day to day and that directly impacts what comes in your bags. Everything you get is harvested sometimes within just hours of delivery to the stops. So, if there is a sudden rainstorm and the farmers cannot get into their fields to harvest their strawberries, then we'll all be out for the day. When it lets up, however, we will make it up to you-- we keep detailed notes if certain stops were shortchanged to make sure it comes out fair-n'-square.
There is a certain rhythm to the summer: at the beginning of the season, the bags are bright and green (broccoli, spinach, kale, garlic scapes, green onions, peas, asparagus, etc.) Towards the middle of the summer, they become colorful (corn, tomatoes, blueberries, peppers, melons and beans), and at the end, they're heavy (squash, Brussels sprouts, beets, cabbage, potatoes, apples.) Every week is different, and some weeks the bags will be bigger than others. It all evens out over the course of the share.
The Small Omnivore will have one meat item almost every week. Occasionally, especially towards the end of August/September when we are swimming in produce, the Small Omnivore bags will be the same as the Vegetarian, and we'll include something like pasta or cheese. This should only happen a couple of times throughout the entire course of the 22 Week season.
We'll do our best to keep you up to date on any changes in the bag-- when you pick up, the Greeters will have an updated bag contents sheet taped to their table which should list any substitutions.
Bad weather won't keep us away-- we will be at the stop whatever the weather. If we're running late, we'll do our best to keep you posted by email and Facebook (
follow us to get the updates
!)
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That's it--see you next week!
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If you have any other questions, please don't hesitate to reply to this email or give us a call:
800-861-8582
. We're so excited to have you along for the share, and we hope you have a wonderful (and delicious) summer with us!
~ Your Fresh Fork Market Team
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FULL ACCESS PLAN
Available as an upgrade to any Small or Large share. For an additional $550, you'll get $660 in credit value to spend on extras.
PRICING & PAYMENT OPTIONS
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Click here for all our pricing information including share by share comparisons.
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