May 2018
Director  Ernest Chrappah
Shared Riding

The experience of WMATA's SafeTrack enabled the for-hire industry to test Shared Rides for multiple riders to multiple destinations with discount pricing. The Red Line maintenance project scheduled to begin in July will allow further application of the benefits of that program.

District taxis have transitioned to a digital platform. Thus, shared riding can be done from any pick up location and the economics make sense. More riders lead to increased efficiency as vehicles will have passengers in seats rather than drivers with empty vehicles looking for customers...and this means more money.

I encourage you to review the Shared Ride Administrative Issuance. Get comfortable with the idea and familiar with the process.
DFHV Transportation Challenge

As part of the month-long innoMAYtion initiative, the Department of For-Hire Vehicles solicited "hackers" for the DFHV Transportation Challenge. This is an opportunity to develop new ways to experience for-hire rides. Access to taxi trip data was provided for those interested in participating. Several teams are working on their ideas, concepts, or apps and presentations are scheduled for June 8 from among the various six tracks
including weather, parking and games.The DFHV Transportation Challenge promises to offer unique solutions for the future of the for-hire industry in the District.

DFHV Transportation Challenge

Transportation as a Service

Defining Transportation as a Service (TaaS) truly has a real human impact. The capability to achieve mobility means someone can get to a school, work, or medical appointment. Thus, it can be quite meaningful and make a difference in a person's life. The elimination of transportation barriers is a prime objective of DFHV's policies and programs. The video below tells the story of why TaaS is so important.

Human Impact
Human Impact
Non-District Limousine (NDL) Permit

The Department of For-Hire Vehicles has released  Administrative Issuance AI-2018-04 which continues and expands the Non-District Limousine (NDL) Permit pilot program. The NDL Permit will be extended from the 180-day authorization period to one year. Current permits are valid until their expiration date. Contact Client Services for any further assistance. 
Public Feedback

T he Department of For-Hire Vehicles encourages accountability and believes it is important to recognize the efforts of staff, drivers, owners and operators, and riders who make a positive impact. Please send feedback to [email protected] to provide comments regarding customer service...both good and bad. Compliments serve as motivation and guidance. Criticism can lead to corrective action to improve behavior to ensure excellent customer service experiences. Compliments can be reviewed here.  
Meet The Staff

Anthony Fludd was recently promote to Assistant Chief. He joined DFHV in July 2016 after several successful years as the Transportation Manager of Dav El formerly known as Boston Coach, the largest privately owned for-hire transportation company in the world. He is the founder and leader of his own non-profit organizations, Dads Cry Too and Prince George's Metro Steelers Youth Organization. His approach to non-profit leadership attempts to balance sound business practices with the compassion to serve. Assistant Chief Fludd also enjoys writing and is proud to be a veteran of military service.

Assistant Chief Anthony Fludd

Client Services Center
DFHV has introduced  a convenient method to contact our Client Services Center through our website. You can now ask general questions pertaining to the for-hire industry online anytime by submitting your inquiry to the  Department of For-Hire Vehicles Inquiry Form . Replies will be sent within 24 hours or the next business day.  
Contact Information
All owners and operators licensed by or registered with the Department of For-Hire Vehicles are required to maintain their current contact information on file which must include a current mailing address, phone number and email address. Client Services will not conduct a transaction without verification.
   
Tell Us What You Think
Your feedback is critical for the Department of For-Hire Vehicles. The suggestions and observations received from those in the industry, related stakeholders and the general public offer useful insight that shapes policies, programs and regulations.  Give Feedback . 
Department of For-Hire Vehicles 
2235 Shannon Place, SE, Suite 3001
Washington, DC 20020
202.645.7300