Dear Valued Customer,

Further to the April 5 th 2020 announcement by the Prime Minister of Saint Lucia, the current curfew (S.I. No.46 of 2020) will come to an end at 5:00 a.m. tomorrow Tuesday 7 th April, 2020. Local commercial banks, including Bank of Saint Lucia will reopen for business from Tuesday 7th April, 2020 to Thursday 9th April, 2020 between the hours of 8:00 a.m. -12:00 p.m. daily. Please note the changes in banking hours and limited services as follows:

Banking Hours
Special services for elderly and differently abled from 8:00 a.m. – 9:00 a.m.
Service to all customers from 9:00 a.m. – 12:00 p.m.

Limited Services
Physical Transactions
  • Over the counter teller services (withdrawals, deposits, foreign exchange, cheque encashment) for personal and business customers
  • Full ATM Service including ATM Deposits
  • Night Depository Services
  • Processing and Clearing of Cheques
  • Debit and Credit Card Collections

Electronic Transactions
  • Processing of urgent temporary credit facilities (non-face-to-face as much as possible)
  • Online Wire Transfers
  • Online Payroll Service
  • Sign-ups for online banking service (electronic ONLY)

Social Distancing Measures
Customers are advised of the following social distancing practices:

In Branch Customer Limits
  • Twenty (20) customers at any one time within the Financial Centre Branch, Bridge Street.
  • Ten (10) customers at any one time within the Gros Islet, Soufriere, Vieux Fort and Waterfront Branches.

Safe Distances
  • Customers must maintain a safe distance of six (6) feet inside the branch and on the queue outside, in keeping with national protocol.

Use of Face Masks
  • All customers are required to wear a face mask in order to gain entry to the branches. Your safety and well being and that of our employees are of utmost importance to us.

Bureau de Change & BOSL Express CLOSED
Please note that the Bureau de Change at Hewanorra International Airport and BOSL Express at Massy Stores Mega remain closed until further notice.

BOSL Customer Support Hotline
The BOSL Customer Support hotline is available via telephone 758 456 6999 or via email onlinesupport@bankofsaintlucia.com weekdays 1:00 p.m. – 5:00 p.m. and weekends 11:00 a.m. – 5:00 p.m.

Further updates will be provided in a subsequent communication. Customers are encouraged to continue to use the recommended electronic channels including ATM services, Online & Mobile Banking. Please continue to take all of the necessary preventative measures, practice personal responsibility and continue to listen to the official updates from the Ministry of Health. 

Please continue to stay safe. Best wishes from all of us at Bank of Saint Lucia. All the Bank YOU Need.


Medford Francis 
Managing Director (Ag.)