Today the Governor of Wisconsin has ordered the closure of non-essential businesses effective Tuesday, March 24th, however the bicycle service industry has been deemed essential. Many people across the state depend on cycling as a form of transportation. As an essential business, we are enacting the following measures:
- Our shipping/receiving department will stay open during this so all orders placed online will continue to be processed as quickly as possible. That being said we will have a much smaller staff, so items may not get shipped quite as fast as many of our regular customers are accustomed to. Again we ask for your patience. If you need something right away, visit our website at www.hostelshoppe.com . If our website is out of something that you want, email us at info@hostelshoppe.com so we can order it, as there may be delays in ordering and our supply chain at this time.
- Some of our staff will be working primarily from home and our calls are being transferred to our personal phones. Please call us at 800-233-4340 or 715-341-4340 and press the following extensions:
- Breanna - Owner (Business Operations & General Questions): dial 304
- Scott - Store Manager (Bicycle Sales & Ordering Questions): dial 301
- Jessie - Sales & Marketing Manager (Recumbent Sales & Ordering Questions): dial 302
- Ann - Shipping & Receiving (Online Order & Shipping Questions): dial 313
- Jon, Sean or Leon - Service Department (Bike Repair): dial 312
- We are currently operating under revised hours By Appointment Only with reduced staff, but that may change as the situation evolves. Customers will be asked to remain in the parking lot, sanitize their hands and test ride outside. Please call ahead, so we can qualify your cycling needs prior to your visit and have as much prepared in advance as possible. If you get sick, please call to reschedule your appointment. Repairs can be dropped off and picked up at the Service entrance, or we are offering free delivery & pickup within 30 miles. Currently our store hours are as follows:
- 12 pm to 6 pm Monday-Friday
- 10 am to 4 pm Saturday
- Because we do not know what tomorrow will bring, we are asking that all customers that have completed work orders or layaway to get a hold of us quickly as quickly as possible, so we can make sure you get your items ASAP. Thank you for understanding and we greatly appreciate all the support you have shown us!
- Please remember to go outside, breath deeply and be kind to your neighbor. We are all in this together.
