Greetings!

I am hearing from many glass manufacturers who do not currently have access to furnace repair services. This can be due to plant lockdowns or the impracticality of traveling in this difficult environment.

My goal is to help you ensure reliable furnace production. Because of the issues the industry is facing, I have decided to make self-service SmartMelter® inspections available to all customers. This option was previously only available for repeat inspections.

Over 50% of SmartMelter® inspections to date have been repeat inspections performed by the glass manufacturers themselves. Our equipment is intuitive, so the short training received on initial inspections allows plant staff to perform all measurements.

My team has carefully created a program that will not sacrifice the support, training, and quality of inspections.

Here is how the program will work:

• We ship you the equipment with a longer lease period to utilize it.
• An engineer near your time zone is assigned to your project for virtual training and daily support to guide your plant team through the inspection process.
• We will provide daily reports on the progress of the inspection.
• Once all data is collected, a report will be generated and presented to you on a call within 1-2 weeks, depending on urgency.

For areas where travel is still possible, we have field engineers and partners in three regions who can perform on-site inspections.

Fred Aker, our Vice President of Sales and Marketing, is happy to walk you through the details and schedule an inspection. You can reach out to him at fred.aker@paneratech.com.

We are happy to say that we have already scheduled the first two self-service inspections.

With warmest regards,

Yakup Bayram