UW-Parkside
April 2020
Innovations in Learning
 
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Blackboard Collaborate Ultra via Phone
If you’re a student who does not have a desktop or laptop computer and need to access a Blackboard Collaborate Ultra session, ask your instructor for the “Guest Link” to the session. This link can be opened on both Android and Apple smartphones through a browser. When clicking on the guest link to the session, your browser on your phone should open automatically and will ask you to join the session. You should have access to share your video and audio from your phone just as you would if you were using a computer.
 
If you are on a desktop or laptop computer, you can access a Blackboard Collaborate Ultra session by clicking on the guest link if sent to you, or logging into Canvas, navigating to the appropriate course, and clicking on the “Collaborate Ultra” link on the left hand navigation bar. From there you can click on the sessions available to you and click on the “Join Session” button.
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Kaltura Self-Captioning Available
You can request video captions for your media content directly through My Media in Canvas. Each My Media user has the ability to request captions for Kaltura videos by going to the video that needs captions, clicking on Actions, and then choosing Order Captions. This method of captioning will only provide captions, not a transcript (yet). These captions are also easily edited by the individual user. For detailed instructions on how to request your own captions via My Media, please click here .
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Canvas Tier 1 Support Available 24/7
Canvas offers Tier 1 Support for all faculty and students 24/7, 365 days a year. If you have a question about Canvas or need help finding something, please contact Tier 1 Support first as they are able to impersonate accounts and troubleshoot directly, something our admin team is unable to do.

You can access Tier 1 Support by logging in to Canvas and clicking on the Help button located at the bottom of the gray left hand navigation bar. You can search the Canvas Guides , chat online, email, or call. The phone number for student support is: 1 (833) 820-4070
Self-Enroll in Student Resources Course
A robust online resources course is available for all students to self-enroll into.

Not only will you have access to Canvas resources, but there's also support documentation on NetTutor, Blackboard Collaborate Ultra, Kaltura, library resources, and more.

The course is a great resource if you have any questions about using online technologies while enrolled at UW-Parkside, especially during the remainder of this online semester. Please click here to self-enroll in the course , or access the self-enrollment link from the Canvas logins page.
Download the Canvas Student App
Did you know that there is a Canvas mobile app for students? Download Canvas Student on your mobile device to access your courses wherever you are!

You can keep track of your course calendars, submit assignments, take quizzes, and more all from the palm of your hand! (Though we don't necessarily recommend the quiz part due to potential errors.) This is a great way to track your Canvas notifications such as when a new grade gets posted or when your instructor makes an announcement.

Just search for “Canvas Student” in Google Play or App Store!
Reminder: D2L is Going Away in June
Please remember that D2L will be going away as of June 30, 2020. All UW-Parkside courses are hosted in the Canvas learning management system.

You can contact Innovations in Learning with any questions by emailing innovations@uwp.edu .
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