3/26/2020
You Are Adapting, So Are We.
Introducing Virtual Open Houses & Tours of Homes
 
During this period of rapid change and uncertainty, we’re here to help you serve your customers while also keeping yourself, your family and community healthy and safe. The necessary restrictions in response to the COVID-19 pandemic make customary, in-person interactions like Open Houses and Home Tours difficult, if not impossible. Adapting to these restrictions while continuing to make the market work, many MLSs, including Metro MLS, are canceling in-person open houses and exploring all possibilities to hold “virtual” open houses online. To facilitate, we’ve added the ability for you to schedule virtual open houses and tours of homes in Flexmls Web.

Who Does This Benefit?

Agents who want to show a home virtually instead of in-person will benefit from this feature. Use it to host an open house for prospective buyers or to schedule a virtual tour of homes for a group of agents in your market. You can use any online communication service or event tools, such as Facebook, Zoom, or Microsoft Teams, to schedule a live online walkthrough of the home. Homebuyers or agents can join your virtual open house/tour of homes and view the video via the camera on your phone, or via a shared presentation. Anyone who participates will be able to ask you questions in real-time. 

Pro tip: Save time and effort by recording the event and uploading the recording to the listing as a virtual tour or video, so you don’t have to hold the virtual open house repeatedly!

For five quick tips on how to set up your listings for virtual success,  click here to read a post from Inman . You can also view  NAR’S latest guidance on conducting open houses here .

What Are My Options?

You have multiple options for adding digital media (other than photos) to your listings. With the introduction of virtual open houses/tours, we wanted to give you a refresher on how to use each option in Flexmls.

Open House/Tour of Homes :

A live, scheduled event that is either virtual or in-person.
*Available in the Scheduled Marketing Activities section of the Change Listing Page.

Virtual Tour:

A slide show or other interactive media that is pre-recorded or created and  not  scheduled.
*Available in the Media section of the Change Listing Page.

Video:

A walkthrough or presentation that is pre-recorded or created and  not  scheduled.
*Available in the Media section of the Change Listing Page.



What Has Changed?

New options are available on the New Open House and New Tour of Homes pages to accommodate virtual open houses and tours of homes. You’ll be able to select Virtual or *In-Person. When you choose Virtual, you can add a link to an online event, along with a description for the link.
*During the Stay Safe order, the In-Person Open House option is disabled.
Upcoming virtual open houses and virtual tours can be viewed in the same places where you are used to seeing open houses and tours of homes.

When you’re viewing listings on the search results page, click the Detail tab, and then click the Open House or Tour of Homes link. For virtual open houses and tours of homes, a clickable link will be displayed in the new Link field.
To search for upcoming tours or open houses, under Menu, click   Tour/Open Houses   and enter search parameters. The link to a virtual event will be available in the event details.
Links to virtual open houses and tours of homes will also be available to third parties via RETS feeds.

Coming Soon

We’re currently working to bring virtual open houses and tours of homes to all of our Flexmls Mobile Apps and the Flexmls Portal. Soon, when you view a listing on Flexmls Pro, a virtual open house/tour of home information will be included in the listing details. Your homebuyers will also be able to view virtual open house information for listings on the Flexmls Portal. We’ll let you know as soon as it’s launched on these platforms. 

Why We Are Making These Changes

We know that the current pandemic situation is causing uncertainty in your lives and your business. And we’re committed to helping you adapt to the rapid changes while also keeping yourself, your family, and your community healthy and safe. To help you continue to make the market work, we accelerated our typical feature release process to make this feature available as soon as possible.

Additional Resources:

We know how important it is for agents to keep their clients engaged, especially under the current circumstances. To help, Showingtime put together a dedicated page on their website with short videos that describe how to set up and use live streaming services in tandem with ShowingTime:
 

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Please contact your respective MLS with any questions. You may also follow our updates at  http://twitter.com/metromls . Metro MLS members can call the Help Desk at 414-778-5450 or email  support@metromls.com
MetroMLS | www.metromls.com
Please contact your respective MLS with any questions. 
 Metro MLS members can call the Help Desk at 414-778-5450 or email  support@metromls.com .