Delta Dental of Virginia is working diligently to manage the daily changing environment related to COVID-19/Coronavirus. To help you better serve your patient populations during this outbreak, we are temporarily implementing the following changes.

We're covering remote exams.
To support you in seeing patients remotely, we will pay D0140 (limited oral evaluation, problem-focused) for patients seen in person or remotely through teledentistry. Please follow the guidelines below to ensure you receive payment for these services.

  • File code D0140 when performing remote exams for patients. Applicable frequency limits for evaluations, including limited and problem-focused evaluations, will remain in place at this time.
  • You may submit a teledentistry code (D9995, D9996) for patients being treated remotely. However, these are not considered reimbursable services unless already covered under a group or individual contract. To ensure payment, use code D0140 for exams performed remotely.

We're increasing your reimbursement on D0140 by 10%.
To help during this time of uncertainty, we are increasing your reimbursement on code D0140 by 10%.

We're extending the time period for appeals.
Effective immediately, we have extended the 30-day appeal window to 60 days for first- and second-level appeals on denied claims. This extension will continue through October 1, 2020, after which we will reassess.

Our priority is always to protect the health of our employees and of the people and the communities we serve, while supporting the needs of you and your patients. We understand this is a challenging time for our dentists and will do all we can to maintain the level of service you have come to expect from us. We will send periodic communications and update the provider section of our website as the situation changes.