Beginning Monday, Aug. 3, providers of electronic visit verification (EVV) services will be required to utilize an EVV system to collect service visit data.
EVV is an electronic system that verifies home- and community-based service visits by documenting six data points:
- Type of Service
- Date of Service
- Location of Service
- Individual Receiving Service
- Individual Providing Service
- Time Service Begins and Ends
To determine whether your agency is required to use EVV, please review the
EVV Types of Service - Service Code Inclusion
document located on the EVV website, under resources. Provider participation is voluntary until EVV is mandated Aug. 3.
From now until then, providers may voluntarily collect EVV data and transmit it to the Department. The Department strongly recommends that providers and caregivers participate before the mandatory launch as an opportunity to:
- Test and interface with EVV systems
- Familiarize providers with EVV prior to claims integration
- Have claims pay as usual while EVV errors appear on Remittance Advice
- Help the Department identify and develop supplemental training materials
- Facilitate EVV participation by caregivers and members
Beginning Aug. 3, claims requiring EVV will be subject to Department review and recoupment if EVV is not used in accordance to Department rules and guidance. The Department understands that collecting EVV data is a new process for many providers and recoupment is not likely if providers make earnest efforts to use EVV correctly.
On Jan. 1, 2021, claims requiring the use of EVV will encounter a pre-payment review process. Claims without corresponding EVV records will deny during claims adjudication. To determine which claims will be subject to denial beginning Jan. 1, 2021, review Remittance Advice located in the DXC Provider Portal and look for EOB 3054 - Missing EVV Information.
For more information about EVV implementation, visit the
EVV website
. The Department hosts monthly stakeholder meetings to discuss EVV and welcomes provider participation.
For questions regarding the State EVV Solution or connecting a Provider Choice Solution, please contact Sandata Technologies by phone: 855-871-8780 or email: [email protected].
For all other questions, please contact the Department at
[email protected]
.
|