Dear CDPS members,
Public service and customer service go hand-in-hand. Every day, you do outstanding work serving the public. Despite this excellent work, our own CDPS (and statewide) engagement survey results show that we have room to improve in terms of customer service. Customer service will be a major focus during the next fiscal year -- but it's never too soon to begin working towards our goals. I encourage you to think about who your customers are, what their needs are, and how to best serve them. Is there a way to "get to yes" to provide better service to our customers?
This newsletter contains a few examples where our organization is asking tough questions, talking to stakeholders, and making changes to improve the customer experience. DHSEM boldly restructured to better serve their customers, while CBI and DFPC partnered up to improve the capacity of arson investigation by relocating human and canine staff. But not all customer service improvements have to be so grand in scope. What small changes can you implement to make things run more smoothly, deliver services more efficiently or effectively, and apply the feedback of the customers you serve? I am excited to see your ideas in implementation!
--Stan Hilkey
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Calendar
- Victims' Rights Week - 4/8-4/14
- Colorado Wildfire Briefing - 4/13
- CSP Awards - 4/26
- PMPs due - 5/1
- LSI Cohort 2 Graduation - 5/3
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HR Update
Get informed about move to biweekly pay
The state of Colorado is working to move all state employees to biweekly pay by July 2018. This change is being led by the Department of Personnel and Administration (DPA), which has provided
this web site with information, FAQs and tools to help you plan for the transition. DPA will also be hosting a series of informational sessions open to all state employees at locations around the state. Click here for
dates and locations for Biweeky Pay Informational Sessions.
PMPs are due May 1
Don't forget that 2018-2019 Plans and 2017-2018 Performance Evaluations must be completed and sent to
cdps_hr@state.co.us
no later than May 1, 2018.
Forms and resources are available at
HR Intranet
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DHSEM Restructures to Improve Customer Service
Did you know that the Division of Homeland Security and Emergency Management is a relatively new Division within CDPS? DHSEM was created by consolidating three separate state agencies in 2012. During its formation, Colorado experienced a series of catastrophic events that required the Division to support the community's needs while still building the Division itself.
In 2017, DHSEM began reviewing its organizational management with a focus on providing better customer service -- in particular, creating a more streamlined and efficient approach to serving Colorado communities. DHSEM sent out a customer survey, analyzed customer feedback, engaged in many personal conversations, and held stakeholder engagement meetings.
They determined that similar business functions were spread across various offices and units, creating ambiguity for customers and a lack of clarity for staff.
As of March 19, DHSEM has now launched a realignment that aims to address these issues. This realignment of DHSEM business functions streamlines customer service delivery and creates a more integrated Division.
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CSP Becomes One of Two State Police Agencies to Earn Award
On March 24, the Colorado State Patrol received its first Commission on Accreditation for Law Enforcement Agencies (CALEA) TRI-ARC award. CSP joins the California Highway Patrol
as only the second state police or state patrol agency in the country to currently hold this award.
The TRI-ARC award is given to agencies that have concurrent CALEA accreditation for law enforcement, communications and training academy components. By participating in the CALEA accreditation process, the Colorado State Patrol is able to maintain and enhance its reputation as one of the most respected and professional law enforcement agencies in the United States.
CSP received its initial law enforcement accreditation award in March 2015. Maintaining “accredited” status is an ongoing project for all accredited law enforcement agencies and requires constant monitoring and periodic updating of policies and procedures to ensure compliance with internationally recognized accreditation standards.
CSP is one of 17 other law enforcement agencies within Colorado to hold CALEA accreditation. Within Colorado, CSP is the only CALEA accredited law enforcement training academy, and one of six accredited communications programs.
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Join DCJ in Commemorating Crime Victims' Rights Week April 8-14
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Since 1981, National Crime Victims’ Rights Week is celebrated every year in April. The week is dedicated to learn about victimization and its effects on individuals and the community, and to promote laws, policies, and programs to help victims of crime. The campaign also honors the dedication of those who have worked to establish victim rights. Every year, thousands of communities across the nation take this moment to renew their commitment to guarantee that all victims have the rights and services they need to recover from crime.
This year’s theme —Expand the Circle: Reach All Victims— emphasizes the importance of inclusion in victim services.
Help kick off National Crime Victims' Rights Week by attending a local event to honor victims of crime:
When: Noon to 1 p.m., Monday, April 9, 2018
Where: Rose Andom Center, 2nd Floor Training Room,1330 Fox Street, Denver, CO 80204
This event is hosted by the Colorado Organization for Victim Assistance (COVA), Mothers Against Drunk Driving (MADD), the Denver District Attorney’s Office, Safehouse Denver and the Colorado Division of Criminal Justice.
More Information about Crime Victims' Rights Week
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CDPS Supports Stateline Fire, Pueblo Chemical Depot Incident and Grass Fires
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The Stateline Fire started on Friday, March 8, in New Mexico and spread into Oklahoma and Colorado over the weekend.
In response, DHSEM and DFPC mobilized resources and staff. DHSEM provided daily support through the Regional Field Manager onsite every day of the fire. DFPC provided three engines, a helitack crew, two Fire Management Officers, and the Multi-Mission Aircraft.
Check out the video below for footage of the fire shot by the Multi Mission Aircraft.
Also in March, DHSEM's South Regional Field Manager provided support when a fire occurred in the administration area of the Pueblo Chemical Depot, DFPC's Multi-Mission Aircraft flew to gather information on several small fires that fortunately were contained quickly, and a DFPC Fire Management Officer supported the Spruce Mountain Fire.
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Employees Send Colorful Messages of Support to Project Angel Heart Clients
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On March 15, CDPS members got creative for a cause! In an event organized by members of DCJ, more than two dozen CDPS members representing all divisions dropped in to draw, design and color meal delivery bags for clients of Project Angel Heart. Project Angel Heart prepares and delivers meals to neighbors living with life-threatening illnesses such as HIV/AIDS and cancer. Many live alone and have little opportunity to visit with people, so decorating the meal delivery bags helps remind recipients that they are appreciated and loved.
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Agent & Arson Dog Make Move from CBI to DFPC
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In a move aimed at increasing support for CDPS fire investigation capabilities, Fire Investigation dog Riley and handler Agent Jerry Means will officially move from CBI to DFPC in April.
The duo will join a team of seven certified fire investigators housed within DFPC and will continue to assist with CBI investigations.
"This is an example of working to implement solutions that support the broader CDPS mission of keeping our communities safe," Director Stan Hilkey said.
As the CBI’s primary arson investigator, Means investigated over 1,900 fires in the state of Colorado. Riley, a 5-year-old black lab, began his career as a seeing-eye dog. He completed four quarters of guide dog training, but, due to his scent dominance, was designated to serve as an arson dog. Riley attended an intensive national training program with Agent Means and graduated from Arson K-9 School in 2014. Riley has investigated over 300 fires and plays an integral role in arson investigations, locating critical evidence.
The Arson Dog program is funded by the State Farm Insurance Companies. It’s available to public safety organizations to aid in arson investigations across the United States and Canada. Since its beginning in 1993, State Farm has placed more than 325 dogs in 44 states, three Canadian provinces and the District of Columbia.
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State Patrol Reports Improved Safety on US 36 Express Lanes Corridor
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The CSP, CDOT, the High Performance Transportation Enterprise (HPTE) and Plenary Roads Denver (PRD) announced in February that the US 36 Express Lanes corridor has had 33 percent fewer crashes and fewer traffic violations since this summer.
Increased safety enforcement along the US 36 Express Lane corridor began in July 2017. In addition to enforcement, a wider roadway design and ongoing maintenance have contributed to improved travel times and overall safety of the road. The partnership between PRD (the private concessionaire managing the US 36 Express Lanes) and CSP calls for troopers to provide increased Express Lane law enforcement patrolling services. CSP is one of six law enforcement agencies patrolling this section of US 36 Express Lanes.
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DFPC Contracts for two Single Engine Air Tanker Aircraft
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DFPC has awarded a new contract for two high-performance Single Engine Air Tanker (SEAT) aircraft for a term of five years. The SEATs are owned and operated by Co-Fire Aviation, based out of Fort Morgan, and are contracted with the state for 150 days each, per year. One will be based in Fort Collins and one in Rifle as primary home locations, but the aircraft can be moved anywhere in the state where they are needed.
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Busy Spring for CBI Includes Multiple Responses Across State
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In March, CBI had less of a spring break and more of a spring blast! In one 72-hour-period in early March, CBI Investigations and Crime Scene Response teams were deployed to multiple locations throughout the state. First was to Ft. Morgan to provide assistance to the Los Angeles Police Department and local law enforcement on an active investigation. Another request involved CBI Pueblo and Denver teams deploying to Teller County following the discovery of human remains. And finally, the Grand Junction team (including Agent Jeff Brown from Durango) was requested to assist with a homicide investigation in in Pagosa Springs.
Evidence related to those cases will keep CBI forensic scientists very busy, in addition to the many other cases currently being worked in their labs.
Additionally, CBI employees successfully arrested a Top 10 Sex Offender out of Texas. Meanwhile, the InstaCheck team continues to record a staggering number of background checks for firearms transfers in the state. On March 10, the team logged more than 2,000 checks for the day -- and it wasn’t even a gun show weekend.
The list goes on, but the theme remains the same: The entire CBI team provides extraordinary assistance and service for every customer.
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Winter Weather Brings out Random Act of Kindness
“The true test of a man's character is what he does when no one is watching.” -- John Wooden
Compassion, kindness, integrity and family are all values shared among our CDPS divisions, including looking out for one another. An unknown CDPS member lived these values in a simple but meaningful way this winter by scraping snow and ice off of the car(s) of coworkers in our Kipling campus lot. While most people just want to get home and get warm on the cold, dark nights of winter, this individual took time to give a random act of kindness for a fellow member. Bravo! Let's all aim to follow his or her example.
DFPC Member Becomes One of 800 Master Code Professionals Nationwide
DFPC's Kyle Parag passed his 18th International Code Council (ICC) exam and is now an ICC Master Code Professional (MCP). There are fewer than 20 MCPs in the state, most who are Building Code Professionals. In the entire ICC organization, there are only a total of 800 Master Code Professionals.
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Cross-Divisional Team Takes the Plunge
More than 15 members of CDPS representing all of our divisions teamed up to raise more than $2,400 for the Special Olympics at the March 11 Polar Plunge in Denver. Some members ran the 5K, some took the plunge into icy waters, and some did both! Even CSP Chief Packard and CBI Director Camper participated by jumping into the very chlorinated, cold pool.
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Ukrainian Delegation Visits State EOC
CDPS hosted a delegation from Ukraine in the State Emergency Operations Center (EOC) during the Rotary Club Open World Tour 2018 on March 21. DHSEM and DFPC leaders and members presented to the delegation.
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Ted Mink Retires
CBI Deputy Director Ted Mink retired on Feb. 28, 2018.
Mink had a law enforcement career spanning four decades. As CBI deputy director, Ted was assigned to the Investigations Section to oversee investigative operations throughout the state including offices in Denver, Grand Junction, Pueblo, Montrose and Durango.
Prior to joining CBI, Ted served as the Jefferson County Sheriff for 12 years. Ted began his policing career in 1973 as a member of the Boulder County Sheriff’s Office, where he worked as a deputy as part of the Patrol Division. After several months with Boulder County, Ted was hired by the Arvada Police Department. During his more than 29 years with Arvada, Ted served in nearly all ranks, including patrol officer, detective, sergeant, lieutenant, commander and deputy chief. He oversaw numerous police programs, and directed unprecedented growth within the organization during his tenure, including the creation of the West Metro Drug Task Force, the Jefferson County Regional SWAT TEAM and the Arvada Child Advocacy Center (currently known as Ralston House).
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Do you have news, stories, events, "People on the Move", or other content to share with all CDPS employees? Submit your story ideas, details and photos by the 10th of the month to your Division PIO or to
Patricia.Billinger@state.co.us
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