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Innovative, Single-Source Voice & IT Solutions
Serving the DC Region for 36+ Years
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Connect with us
(703) 321-3030
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We all enjoy the benefits technology can bring to our lives.
At home, technology eliminates the drudgery of routine tasks to give us more free time to spend with family and friends. At work, technology enables us to be more productive and more responsive to customer needs.
The benefits we enjoy often obscure the complexity behind the technologies we take for granted
, and we tend to forget about the resources that go into maintaining and managing it. Most of us think about technology only when something goes wrong - such as when a laptop crashes before you ‘save’ an important document, the WiFi drops without apparent reason, or an electrical outage brings your entire business to a screeching halt.
TCI understand that the time and cost of managing increasingly complex technologies are burdens for many companies - ones they would rather do without. This is why we offer a portfolio of Managed services.
We take on the burden of managing the complexity
, saving you the expense and hassle out of doing it yourself, so you can stay focused on building your business.
Let's discuss how TCI can reduce the technology burden for your business. Call me at
703-321-3030
or email
cornbrookst@tcicomm.com
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Tom Cornbrooks, President and CEO
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Internet of Things: How Mitel is Giving Machines a Voice
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Connecting devices allow businesses to operate more efficiently. The IoT’s ability to automate tasks like monitoring, sensing, and data collection is driving its adoption across many industries.
A new IoT innovation is being enabled by Mitel
– giving connected devices a ‘voice’ to alert people who can interact and address whatever situation a device is reporting.
For example, airports are innovating to give IoT a Voice… an airport outfitted its automated external defibrillator (AED) cabinets with sensors to trigger messages to medical staff whenever a cabinet door opens. In the past, opening a cabinet would simply sound an alarm, but what the alarm was for, or who was responding to it wasn't necessarily clear. With IoT, the appropriate personnel receive the alert, and they can notify others that they're responding.
Giving IoT a Voice was also extended to maintenance processes. Environmental sensors monitor temperature and carbon dioxide levels throughout the airport. When, for example, the temperature of a certain part of a terminal exceeds a set threshold, sensors trigger messages to maintenance personnel, who are dispatched to identify and repair the problem.
Think about your own business and how you use devices...
In addition to building management, security, healthcare and hospitality, virtually any industry will find applications for this technology, especially those looking to speed customer response.
Ready to give your devices a Voice? Let’s discuss your unique communication and networking needs. Contact TCI today at (703) 321-3030 or
info@tcicomm.com
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Mitel CloudLink streamlines App Development to empower Business Transformation
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Businesses are continually looking for ways to streamline and automate workflows and increase productivity to the point where all elements of their organization - people, processes, data and things - can connect and communicate seamlessly to enable growth.
Mitel addresses these needs with CloudLink, an application development and delivery platform that allows businesses to leverage existing assets, while adding and extending new capabilities accessed from the cloud.
Why Mitel CloudLink?
- Businesses can move toward cloud services using their existing systems.
- A hybrid cloud approach is easy to deploy and use.
- Open architecture and APIs accelerate the creation of tailored apps.
- Tailored applications help future-proof and create “sticky” customers.
- The subscription model, plus rapid app creation capabilities, open more revenue streams.
CloudLink Components
- Gateway – Simple, secure and affordable to deploy, this core technology connects on-site call control platforms to Mitel’s open cloud platform. It provides access to next-gen applications and allows businesses to leverage what they already have so they can move to the cloud at their own pace.
- Platform – Intuitive tools are offered that speed application development while optimizing costs. With no development knowledge required, the platform simplifies delivery of immersive and customized communication experiences.
- Applications – Leveraging Mitel APls and microservices, CloudLink apps are tailored to the specific communication needs of various industries and verticals. The applications are continuously developed, rapidly deployed, simple to manage, and delivered in real time.
Mitel CloudLink offers a streamlined environment for building and delivering software. It makes your developers more productive, maximizes your IT investments, and enables faster innovation. Bottom line: CloudLink has the power to drive meaningful transformation of your business.
In the coming months, TCI will delve more deeply into various aspects of Mitel CloudLink. Meanwhile, if you are wondering how cloud technology can benefit your business, contact TCI today:
(703) 321-3030 or
info@tcicomm.com
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The 5 Most Important Contact & Call Center Trends to watch in 2018
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We saw a lot of changes to the call center and Customer Experience landscape in 2017. Cloud communications and a distributed workforce were on the minds of many our clients. The need to integrate social media channels was more important than ever.
Here are 5 of the strategic trends shaping up to influence businesses and their call center operations in 2018…
1. Digital transformation
Businesses are turning to truly digital contact centers that redefine the Customer Experience from start to finish. Seamless integration of technologies across the business provides full customer context with each interaction and leverages system data to provide proactive service.
2. Two-way social media conversations
When customers interact with a business online via social media, they expect a personalized and immediate response. More importantly, the two-way conversation is public, so other customers will be watching to see how the business addressed the problem.
3. Omni-channel communications
While a customer journey may begin on one channel, valuable insight and feedback may be taking place on a completely different channel. Unifying customer communications across channels gives businesses better context for their customers, helps resolve issues faster, and assists agents in identifying better opportunities for future sales.
4. Better contact center analytics
Sophisticated analytics turn data – like call and screen recordings, chats, SMS messages and more – into useful feedback for agents. Analytics programs are being used to build statistical dashboards so agents and managers can get real-time updates on customer experiences.
5. More remote call center agents
With constantly improving unified cloud communications, remote workers have become a permanent and beneficial part of the contact center environment. With collaboration tools, contact center agents can take their work mobile, with access to real-time analytics and customer context.
Need help figuring out how to apply these trends to your business? Contact TCI today at (703) 321-3030 or
info@tcicomm.com
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TCI Host - Cloud Voice solution simplifies Communication, Management and Budget
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When you combine flexible communications, mobility and the cloud, borders disappear, barriers collapse, costs drop and productivity rises. If these sound like the kind of advantages you want to bring to your business, it’s time to move to The Cloud with TCI Host.
Talk, Chat, Share & Meet
With TCI Host you get all the features from the most advanced on-premises platforms - without the hardware and management headaches. Plus, you get the unlimited scalability, seamless mobility and open integrated technology that you’ve been looking for to bring your business communications and business intelligence together.
Any device. Anywhere. Anytime Communications
TCI Host fits into the way your office team works. Use a desktop phone, smart phone or softphone on your laptop. Imagine... Just one phone system supporting your business no matter when and where your team is working - office, home or branch locations.
We deliver & set up everything
Unlike many providers, who will drop-ship phones and expect you to install and configure everything, our certified Cloud Voice experts come to you and set up everything to your specifications. After we install it, we'll test everything to make sure it all runs smoothly.
With TCI Host, your business communications become a differentiator - a competitive advantage - that drives productivity and helps your people deliver an exceptional Customer Experience.
Don’t let outdated communications hold your business back… Contact TCI today: (703) 321-3030 or
info@tcicomm.com
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Hey, did you know TCI offers Business Continuity & Disaster Recovery Service?
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What happens if you lose access to your business data - for an hour, for a day, for a week, or forever?
Depending on your business, the answer may vary, but it’s not something you want to experience to find out - especially if it can be avoided.
Prevent the unthinkable…
We’re here to ensure that your data - and your ability to use it - remains safe, no matter what happens. Lightning, fire, theft, flooding, sabotage, equipment failures, natural disasters and other threats can all jeopardize the stability of any business. Companies that fail to guard against them can experience catastrophic consequences.
Critical elements of disaster planning include:
- Identifying risks, threats and exposure before it’s too late
- Determining appropriate risk reduction, remedies, and alternatives for systems and networks
- Assessing the need for data protection measures, off-grid power sourcing, and secure off-site storage
- Checking the feasibility of implementing telework programs to keep your business open during an emergency
Get started by engaging TCI experts to perform a thorough audit. Our specialists find the gaps and map out better ways to protect your business. We then work with you to implement action plans that can help you get through a crisis without causing disruption to your business.
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Need Support? Moving? Expanding?
24/7/365
Nationwide Support
(800) 824-1001
DC & Baltimore Metro
Virginia, Maryland, DC
(703) 321-3030
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