QIA PROJECT UPDATES July 2018 Issue

For questions or technical assistance, please contact:

Brittney Jackson, MBA, LMSW
Patient Services Director

bjackson@nw1.esrd.net

(203) 285-1213

ACTION REQUIRED:

A priority of the Network is to serve as a resource to both dialysis patients and professionals throughout PHFPQ activities.

For more information about the PHFPQ please visit our website.

Tracking & Reporting:

Project leads should ensure that the vocational
rehabilitation data is updated in CROWNWeb monthly.

OUTLINE: Develop a Plan-Do-Study-Act (PDSA) cycle to address identified barriers.

RESOURCES:

July 2018 Issue

The Network is working with 20 facilities, representing 10% of the Network 1 service area. The Network aims to improve patient education about vocational rehabilitation (VR) and employment networks (EN), regular elicitation of patients' goals, and genuine efforts to achieve them. Moreover, as a result of the QIA patients will better understand the benefits of goal setting, VR and EN services, and how to utilize those services.

If you have any questions about the facility's role and responsibilities for implementing the QIA, please call 203-285-1213.

NOTE: Documentation of vocational rehabilitation status in CROWNWeb is vital, as it will be the source of measuring improvement at the facility-level.

Tools & Resources

In addition to all the wonderful education your facility is providing, it is pertinent every patient who has received a VR referral or is receiving VR services is correctly entered into the CROWNWeb data system.

To assist you with compliance in this project it is crucial for your facility to have a process in place into ensure VR information is kept up to date in CROWNWeb for all patients in order for the Network to give your facility credit. Please refer to the detailed instructions below on how to edit a patient's VR status in CROWNWeb.

For you your convenience, the Facility Job Aid: Editing a Patient's Vocational Rehabilitation Status in CROWNWeb can be accessed by clicking on the link in the left column.

How to Edit a Patient's VR Status in CROWNWeb:

Once in the "View Patient Attributes" screen, select the "View Patient Attribute History" on the left side of the screen
Once you are in the patient's attribute history, on the left side of the screen, select the "Edit Patient Attribute History"
Scroll down the page to the last attribute "Vocational Rehabilitation Status History." If there is no VR status selected at all, choose the "Add Vocational Rehabilitation Status" option.

If there is a status already selected, confirm with eligible patient current status. Of VR/EN enrollment

If patient's VR status has changed, you may edit the patient history by clicking on the "Edit Patient Attribute History."
Scroll down to the Vocational Rehabilitation Status History and select "Add Vocational Rehabilitation Status."
Enter in patient's updated VR status and effective date. Next, select the old VR status and check the "Delete" box. Hit "Submit"

Project Goals

* Participating facilities shall demonstrate a ten (10) percentage point increase in referrals to EN/VR agencies in by September 30, 2018.

* Participating facilities shall demonstrate a five (5) percentage point improvement in the number of patients receiving EN/VR services by September 30, 2018.

We Want to Hear from YOU!

Please contact the Patient Services Director if you have questions, comments, or specific barriers that you would like to address. Let us know if you have identified any best practices that you would like to share with the community.