News @ITSMAcademy
ITIL  |  DevOps  |  Agile  |  Process Design |  VeriSM
Classes are filled with interesting dialogue, exercises and even laughter. We don't train solely to pass the exam; we focus on learner understanding & retention.
Complimentary Webinar August 16 @ 11am ET
Getting started with
VeriSM­­™ - includes Case Study

VeriSM is a Service Management approach, specifically tailored to support organizations to help them succeed in the world of digital services.

Join us as VeriSM Chief Architect, Claire Agutter, discusses who the early adopters are, updates on the next publication and the global response to date.

The session includes a VeriSM early adopter case study by Steve Leach, Head of Service-Cloud Gateway at 6point6. Steve will share his experiences to date – why they chose VeriSM, progress so far and the benefits they are seeing.  Register  
Public Classes - Guaranteed to Run






Book your seat today
in our instructor-led virtual classroom !

Public Classes - Newly Added Dates



  • DevSecOps Engineer: December 3-6 (need Foundation? Use Promo DOCFND10 at check out, for a 10% discount)


" Every successful DevOps transformation starts with a Value Stream”. ~ Jez Humble, coauthor of The DevOps Handbook, Lean Enterprise, and Continuous Delivery Architect

Want to learn more about the #ValueStream? Contact us to schedule a complimentary Lunch & Learn - or schedule an onsite Value Stream Mapping for DevOps 2 day session.
ITSM is Evolving
(and we have resources to help!)
For all who have been involved in Service Management (and especially those dedicated to ITSM programs) the continued shift in focus to DevOps can be intimidating. Having now been immersed in the DevOps space for almost five years, we understand the challenges with "integrating" your ITSM and DevOps programs. We have some tools to help:




And for those of you who have an approach in place for DevOps and ITSM - consider the new VeriSM course. It focuses on #DigitalTransformation and the "Management Mesh" of multiple frameworks.
"Going forward, we will see how VeriSM can act as the new framework for the digital era that brings together an approach to managing and harnessing all other methodologies and models from DevOps to AIOps, COBIT, BRM, SIAM, ITIL and more."
~ Chris Pope, VP of Strategy & Innovation,  ServiceNow
Connect with us or share the newsletter