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For a limited time take up to
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Take advantage now of the
LOWEST PRICE of the year
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Make any computer a telephone agent station!
Up to 50% off Genesis and includes web agent at no additional cost.
*Requires 10% down and installation in 2020. This special expires March 15, 2020
and cannot be combined with any other offer or discount.
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| The Amtelco Genesis Web Agent application is a scalable browser based application that makes any personal computer a professional telephone agent. The Genesis Web Agent can be integrated with Session Initiation Protocol (SIP) based Voice Over IP (VoIP) networks.
The Genesis Web Agent application is a fully functioning call handling application that performs directory searches, answer and transfer of calls, scripted messaging, dispatching, and on-call handling all with the portability of being accessible on a web browser.
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Benefits include:
- Reduce PC requirements to MINIMAL
- Make remote connections simple
- Eliminate the threat of virus potential to local computers
- ThinClient further reduces administrative labor
- Reduce agent training time with familiar Web interactions and key strokes
- Simplify Business Continuity Plans
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Supervisors can configure the number of calls their agents receive at a time with up to six call lines.
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Join Us in New Orleans for the 2020 NAEO Conference
When: March 15-18, 2020
Where: Sheraton New Orleans Hotel
NAEO is the largest user group in the industry and offers opportunities to interact with innovative owners and managers like yourself.
At this conference Amtelco will be featuring all the latest in web agent, automated dispatching, secure messaging and more.
D
on't forget to stop by our booth and ask about our green light specials!
New this year!
Amtelco U Presents: Billing Link (BL5) - Tips and Tricks pre-conference session is included in your full conference registration.
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In Memory of George Meyer, Telescan Founder
A dear friend and an icon of the TAS industry has passed away. George Meyer,
the founder of Telescan, died peacefully in the presence of family members at St. Luke's Hospital in St. Louis County, Missouri on Wednesday, November 6th. We send our heartfelt condolences to George's wife Judy, daughters Vicki and Kim, all the grandchildren, great grandchildren and family members.
George and his wife Judy founded Telescan in 1976. George was truly a pioneer who helped pave the way for much of the continually evolving automation that keeps the telecommunications industry vibrant.
We owe a debt of gratitude to George, for his ingenuity in helping to take the answering service industry from cordboards to computer technology. George founded two local telecommunication companies, Telescan Corporation and AnsaRing Service.
George was a veteran of the Army and 50-year member of Gardenville Masonic lodge. Flying his airplanes and helicopter was a lifelong passion for George who was a pilot since he was in his 20's. He was a member of the Aircraft Owners and Pilots Association.
George was a resident of Affton, Missouri working in his mother's restaurant and graduating from Affton high school 1953. He joined the Army and served as a radio engineer. George met Judy at a TV station, and they married March 1963. Vicki and Kim soon came to complete the family. In 1984 George became "Papa" for five granddaughters and four great-grandchildren. He was always "Papa."
George's memory will last long in the hearts and minds of everyone he knew. He will be greatly missed and cherished as we honor him and say goodbye.
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Tom,
I wanted to write you about our new Genesis system that was recently installed.
There were a number of reasons we chose Genesis. We wanted to use SIP service for pricing and disaster recovery options. Genesis also allowed us to install it onto a server and have a separate server for backup. This turned out to be a great disaster recovery option because we can put the backup server in a hardened collocation site and if there are issues at our office, we can redirect the SIP service to the backup server and still take calls from anywhere. The integration of Genesis and Intelligent Series was the way to go for a seamless operation. It will also allow us to take advantage of future updates as Amtelco enhances the service.
Now about your people. I cannot say enough good things about how they handled our transition from Infinity to Genesis. From preplanning through final check list, they were excellent. They knew what they were doing and also how to explain it to us so we can understand. The coordination between Amtelco, our vendors and us was very professional and detailed. You should be proud of the team that you built.
Thanks for all the help that you and your team provided so we can take advantage of the features of Genesis now and in the future.
Dick Emberson
America's Call Center
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What's New v6.7
Custom Away Messages
Custom away messages have been added as an option for users when setting their
miSecureMessages to "off." The away messages are displayed to other users in the same group. In addition, users will receive an auto reply when sending a secure message to the user who is currently away. Users also have the option to set a start and end date and time when their away message should be displayed.
Quick Phrases
Quick phrases allow contacts to create and use their own personal phrases for initiating and replying to messages.
Reply Mode Settings
Messages can now be sent with three different reply mode settings. Reply mode settings include the ability for users to reply directly to the message thread which can be viewed by anyone in the group, users can reply only to the sender, or replies can be turned off for the message thread so the user cannot reply.
Increase your revenue - Become a CERTIFIED PARTNER!
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Andy Quamme, Director of Project Management, is the 2019 recipient of Amtelco's William J. Curtin Employee of the Year award. The honor, conferred annually at year's end, is named in remembrance of Amtelco founder William J. Curtin II, and is the most cherished award available to Amtelco employees.
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| William J. Curtin Employee of the Year: Andy Quamme |
Andy was awarded the William J. Curtin Employee of the Year award for his outstanding commitment to Project Management and successful customer implementations.
Andy was hired by Amtelco in 1997 as an installation technician in the Field Engineering department. In 2003, Andy was reassigned as a customer engineer and project manager. Andy was promoted to director of project management in Amtelco's Customer Care department in 2019.
The Brian Torvik Memorial award was given from the Torvik family. The Brian Torvik Memorial award is designated for a person in need or a cause that Brian would have supported.
Brian, a sales engineer and software developer, served in a number of positions since he joined Amtelco in 1985.
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| Brian Torvik Innovation in Operations: Chris Bach |
Other awards announced at Amtelco's annual holiday luncheon in December included:
- Administration Employee of the Year: Wayne Wallace, IT Manager
- Brian Torvik Innovation in Operations: Chris Bach, Software Engineer
- Brian Torvik Innovation in Operations: Kent Anderson, Senior Hardware Design Engineer
- Service Employee of the Year: Eric Thomas, Customer Support Engineer
- TAS Salesperson of the Year: Patty Anderson, Regional Sales Manager
- 1Call Salesperson of the Year: Joe Curtin, Regional Sales Manager
- Hall of Fame: Bob Vornberg, Telescan General Manager and Director of Product Development
- Hall of Fame: Bernie Torvik, Vice Chairman
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| Service Employee of the Year: Eric Thomas |
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