The last decade saw exciting breakthroughs for technology: we saw the revolution of the Internet of Things, the adoption of biometrics, the rise of smartphones to revolutionise how we interact with each other and with services and the developments in machine learning that made artificial intelligence a reality, to quote a few. The past decade laid foundation for what the 2020s will bring in terms of technological innovation. But how will it impact public services, and more specifically, the housing sector?