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Join us on June 19th, 2018 at 11:00a.m.
for the following Region 8 Webinar:
The Vendor Management Rut:
Getting the most out of your collection agency partner
Jerry Peer, SVP of Operations, PFC
Nick Prola, Esq., General Counsel/Director of Compliance, PFC
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This HFMA exclusive presentation will address the various myths surrounding debt recovery vendors and highlight the importance of ensuring your vendor is maximizing returns for your facility. The experienced team at Professional Finance Company (PFC) will cover important topics relating to vendor management with third party debt recovery agents and adequately assessing vendor partnerships and their performance for your bottom line. PFC will address the following misconceptions associated with third party vendors while providing insight into best practices with Vendor Management:
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"Third party collection services are no more than a commodity. The cheaper the better."
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"It's imperative to have multiple agency partners."
3.
"Leaving accounts with an agency for more than 6-9 months is crazy."
4.
"Credit reporting of my accounts is ineffective and a waste of time."
5.
"Secondary placement of accounts is an essential collection strategy."
6.
"Litigating accounts is a PR disaster and is bad for business."
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"Collection agency regulations are their problem, not mine."
8.
"Dealing with disputes on accounts is a waste of my team's time - this should be handled by the agency."
9.
"Don't fix what isn't broken - it doesn't make sense to change a long-term vendor."
10.
"There's no such thing as a 'partnership' with a vendor - again, this is just a commodity."
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Jerry Peer | Senior Vice President of Operations | PFC
Mr. Peer joined Professional Finance Company, Inc. in July 2008 as Director of Training and Development. Jerry brought a wide spectrum of collection experience in the retail, commercial, government and medical collection sectors to Professional Finance Company and in his capacity as Director, was responsible for the improvement of the collector's skills. This manifested itself in a routine of call quality and compliance audits, hands-on and classroom training sessions and certifications of staff through ACA's Professional Collection Specialist program. Over his tenure, call quality scores improved to over 90%, translating into improved collection results. He currently serves on the ACA Board of Directors for the Colorado, Wyoming, and New Mexico chapter. Jerry was involved in the development and on-going operations of two highly successful, healthcare-owned collection enterprises. He has managed large collection call centers and has been primarily responsible for the recruitment, training and on-going development of collection professionals. Jerry also has experience as a featured speaker and presenter at various state chapters of HFMA and MHAM. He has been engaged to train hospital collection and customer service staffs and led several revenue-cycle consulting teams evaluating patient interaction from point-of-service to bill generation and settlement.
Nicholas Prola, Esq. | General Counsel & Director of Compliance | PFC
Nick Prola is the General Counsel and Director of Compliance for Professional Finance Company, Inc. Nick earned his BA at the University of Illinois and his JD at the University of San Diego. Admitted to practice law in Illinois and Colorado, as well as federal courts across the country, Nick has years of experience in the consumer and financial regulations industry. As Director of Compliance at Professional Finance Company, Nick has implemented policies, procedures, and tools that ensure compliance with all regulatory requirements, while efficiently achieving PFC's business purpose of collecting consumer debts in a fair and respectful manner. Additionally, Nick has successfully defended PFC from claims of regulatory violations, including litigation through jury trial.
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PROGRAM REGISTRATION AND INFORMATION
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Who Should Attend:
CEOs, CFOs, COOs, HR VP and Directors, Administrators, Compliance Officers, Risk Managers, DONs, HIM Directors, Billing Office Managers, Patient Access Managers, Revenue Cycle Directors and similar positions.
Program Fee per site: FREE! (unlimited participants!!!)
If you have any questions, please call Devon Kim at (785) 344-3320 or
Dial in instructions will be provided at the time of registration for the webinar and printed materials will be available for download during the webinar.
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THANK YOU REGION 8 SPONSORS
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THANK YOU SUNFLOWER CHAPTER SPONSORS
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GOLD SPONSORS
SILVER SPONSORS
BRONZE SPONSORS
CENTRAL STATES RECOVERY
HCFS, Inc.
LUTZ & COMPANY, PC
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