GAVERS TECHNICAL TIPS
The Fee Module allows you to manage your requests and also gives you the ability to route them electronically to the State Office of Vital Records. An essential part of this process requires you to accurately report the DCN\Security Number found in the bottom left corner of the birth paper. You may also manually enter this number by using a barcode reader. Below you will find information that allows you to record this information just in case you may have missed doing so.
Scenario 1:
If you forget to record the DCN\Security number, the record will remain in your work queue with a status of incomplete.
Solution:
Retrieve the request by clicking on
FEE > FUNCTIONS > FEE REGISTRATION > SEARCH REQUEST
and enter request number.
Your request will appear on the screen; if not, you may have to select the record by clicking on the work queue button near the top right of your screen.
Click on
SAVE REQUEST
to re-save and proceed by clicking on
ADD DCN
to record the appropriate DCN\Security number.
Scenario 2:
If you enter the wrong DCN\Security number you will need to retrieve the correct one by completing the following steps.
Solution:
Retrieve the certificate with the incorrect DCN\Security number from the customer. Please be sure to shred the certificate that is incorrect.
Follow the steps mentioned above to retrieve the request by using the GAVERS Fee module.
Click the PRINT button to reprint the certificate (Note: Reprinting will allow you to enter or scan the correct DCN\Security number).
The application will automatically replace the previously entered DCN\Security number for this request.
