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Testimonials
After 45 years, Costello International Jewelry and Gifts is thankful and humbled that through helping others we have helped to sustain ourselves. Meaningful relationships and loyalty characterize our partnerships with both crafters in Mexico and retailers around the globe. Below please kindly find the testimonials, anecdotes, affection, humor, and on-the-mark teasing of a few of our wholesale customers who clearly have come to know us well.
Costello International has been a long time member of the fair trade community. We appreciate their dedication to authentic change within systems of oppression and we appreciate their commitment to the
artisans they work with. The fair trade products that come from the artisan families that work with Costello International are highly fashionable and top quality. Most importantly, Costello International is committed to social justice and being actively anti-oppressive. In this way, we are proud to be their partner to work with and in communities affected by great violence.
Christine Stonebreaker-Martinez
Co-Director of InterReligious Task Force - Cleveland, OH
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To Whom It May Concern:
Please accept this letter as my personal and professional endorsement of Costello International. They have been outstanding "partners" in the formation of a successful Fair Trade business. We have been in business since 2007 and Tom Costello was one of the first vendors to contact The One Eyed Turtle and even came up with the idea of creating one
-eyed turtle seismic critters at the workshop in Mexico.
Since my earliest involvement with Costello International I have found the company to be world class in many ways. Their relationship with me has always been not just helpful and courteous but also warm and friendly. Costello International jewelry has been an important part of our accessories line but never reached the peak of customer appreciation
until we were able to move into a brick and mortar store a year ago.
The customers are thrilled to try on all the bracelets and rings and we are happy to offer affordable jewelry that looks lovely. Costello's buy back program is working to full advantage because of our expanded customer base.
So we are proud and happy to recommend Costello International and look forward to working with them for a long time.
Sincerely
Maria Carreño and
Mary Schwab
Co-owners of The One Eyed Turtle LLC - East Windsor, NJ
theoneeyedturtle.com
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"We have been very happy with the products and services from Costello Internationa
l. A wide catalog of great products allowed us to diversify our unique offerings even more. Free displays and free test products with our initial order really added value for us.
Margins are by far the best I've seen from any Fair Trade distributor. Being the first company to extend our young store credit terms has been a major help and shows their support for small businesses. Strong charitable initiatives, thorough sales staff, and a risk-reducing exchange policy are also big positives in dealing with the Costello family.
Gemini's Eclectic Emporium would strongly recommend doing business with Costello International."
Jim Campsey
Gemini's Eclectic Emporium - Zanesville, OH
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I find Costello international very helpful and Tom and his staff are very kind, friendly, understanding, and helpful. I started my job at the Villa Shoppe about two and a half years ago and was not familiar with Fair Trade. Tom was the 1st vendor to contact me about his products and help me to understand Fair Trade. The products I purchase from Costello International are well liked by my customers and sell well. They always have suggestions for me and as I said before they are very helpful. Tom is the only vendor I deal with that calls me just to touch base which I think is a nice personal touch. GREAT COMPANY AND GREAT PEOPLE TO WORK WITH.
Barbara Lepre
Sisters of Humility Villa Shoppe -
Villa Maria, PA
724-964-8920 x 3249
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Several key items have sold very well for us - bracelets, earrings and the Seismic Critters. We ordered 100 the first round and 200 the second round!
Customers of all types love them. I am working with Costello to return unsold items and I will receive credit towards my next order. I appreciate this type of customer service! I appreciate that they are a Fair Trade Federation member and we can count on the artisans being number one!
Darlene Rohrer-Meck -
Executive Director
Ten Thousand Villages of Cincinnati & Harpers Point, OH
513-802-5721 - Harper's Point
513-871-5840 - O'Bryonville
www.tenthousandvillages.com/cincinnati
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Kindred Handcrafts has been doing business with Costello International since 2009 and is happy to suggest their products to both our customers and other fair trade retailers. Costello has always offered the most beautiful jewelry and accessories at affordable prices that both small business and customers appreciate. Tom and his staff offer outstanding customer service and are always eager to help and accommodate our needs and the care they offer their customers is a great reflection of how the
y
treat the artisans they work with. We are proud to carry their products and look forward to continuing to do business together in the future.
Joyful Braun
Kindred Fair Trade Handcrafts - Santa Rosa, CA
707-579-1459
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"Costello International is the best place to buy quality Mexican jewelry. They always find a way to fulfill my order and often go above and beyond expectations. On occasion Costello brought in new styles of rings, in part, because I mentioned I've seen similar designs elsewhere; Costello's rings were prettier and of higher quality than the original rings I saw on the market, especially the double sided flip rings. So beautiful."
Andrea's Gift Shop - Los Angeles, CA
Pablo Sanchez
(213) 446 2767
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We have enjoyed the quality and enthusiasm from Costello's products and
staff for over six years!
Liz Dean
GrassRoots Fair Trade Store -
Anchorage, AK
(907)929-5835
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"We've carried Costello's items for almost 2 years and they are one of our best sellers. The price is right and our customers love the designs! It has been a great addition to our selection of fair trade items."
Andrew & Kate Jones
(469) 343-4421
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Beautiful jewelry made by talented artists! Thank you Costello for being the bridge!
Elizabeth Wilson
SoLuna Fair Trade - Kirkwood, MO
(314) 698-2662
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Our customers like the jewelry selections from Costello International. And as a store owner, I very much appreciate that Tom contacts us on a regular basis to check if we need to order new product. He is always considerate to ask if I am too busy to talk and will make a point to call back at a more convenient time. Quality and service help to strengthen business relationships. Thanks again.
Ann
Tremont Gallery - Tremont, IL
(309) 925 4438
www.tremontgallery.com
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First I would like to tell you that your customer service is top notch I have had very few issues and you and your team have bent over backwards to help. Your product is always more than I expect and the quality is exceptional. In particular our customers love the inlaid items.
Thanks for all you do to help my business grow.
Jana Whitmore
All Good Things of the Sisters of St. Francis of Sylvania
Sylvania, OH
(419) 824 3749
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We at Simply Save On Gifts are very pleased with your product. The bracelets and earrings are very beautiful and very well made. Our customers love every piece. We are proud to be a retail seller of Costello International. Thank you, Debra Downey, Owner
Debra Downey
Simply Save On Gifts - St. Marys, GA
(912) 322-0320
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The Peace & Justice Store has been working with Costello International for many years now. Tom has been extremely helpful picking out items for our store. He has listened to my preferences and answers all my questions, giving me great advice. If items aren't moving in the store, I am able to send them back and receive a credit for my next order. It's a fantastic set up. Customer service representatives have been congenial and have been timely in replying to my inquiries. Everyone at Costello International has met and exceeded my expectations. I love working with you and love your Fair Trade mission!
Amy Crosswhite
Fair Trade Store Manager - Burlington, VT
1 802 863 8326
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I can't even express how persistent (and annoying) Tom was at convincing me to purchase his products! He finally convinced me with his offer of net 60 and that I could return what I didn't like or sell! I think I really did it just to get him to stop calling me. Now I have to admit that I wish I had ordered sooner! All his products are top sellers and have great margin and if something doesn't sell you can return it for credit. You can't beat that or his margins and he calls just when you need to reorder this top sellers.
Teresa Hendricks
Lucia's Imports &
Lucia's World Friendly Boutique - Lexington, KY
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After dealing with many different wholesalers and many disappointments, Costello International has exceeded my expectations! The prompt reply I received from my initial contact showed me that this company truly wanted my business! The products I received are just fantastic and the care I have received since becoming a new customer -well you just can't find service like that! I take pride in purchasing fair trade products which in turn helps brand my business. My customers can also feel confident that their purchases originated from a company that is a part of, and promotes fair trade, along with giving back. Thank you all so much for such great service as it is hard to come by these days!
Ms. Cody Rice
RM'S Cositas Mexican Imports -
Ballinger ,TX
(361) 549-2017
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I have been purchasing from Costello International for years now and I have never found such great product variety, value, and service from any other company. My sales of Costello products have been a key component of me staying in business during these challenging times.
Lynn Roggers
Good Natured Gifts - Gatlinburg, TN
(865) 436 7707
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Costello International is a great source of beautiful and affordable Fair Trade jewelry. We have been carrying their products for many years, and they always sell well. Even better, the folks at Costello care deeply about their artisans, and that is the heart of what we do as a Fair Trade retailer.
Amy Weinfurtner
Manager, PeaceCraft - Berea, KY
859-986-7441
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Costello International has great pieces that really showcase the talents of their Fair Trade artisans. The celestial, wildflower and inlaid designs do especially well in our non-profit store. Tom can talk your ear off, but he's always sincere and knowledgeable, and the Costello exchange guarantee makes it easy for us to find the right mix.
Kim D.
The Peace Nook -
Columbia, Mo
(573) 875-0539
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To Tom Costello and all the wonderful staff at Costello International...
I have been doing business with your company for almost a year and can I just say "Your Company Rocks!". You have restored my faith in good customer service and quality products. Our customers love the jewelry, a quality product at a reasonable price, and a wonderful story card to go with it. Thank you for being an outstanding company to do business with, I look forward to continuing this relationship for a long time!!
Darla Green -
Program Supervisor
Uniquely Yours - J
unction, CO
Direct: 970-241-5527 xt 626
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Costello International is one of our top vendors. They provide superior customer service, quality merchandise, and timely delivery. They are a member of the Fair Trade Federation, which both we and our guests appreciate. We have been a loyal customer of Costello International for many years, and would highly recommend them to other businesses.
Jody Gertson
Talking Rocks Cavern - Branson West, MO
(417) 272 3366
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Samir Abdou
(904) 485 2881
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"If you remember correctly, I was skeptical about the product when we first spoke back in January, 2015. I was skeptical about picking it up in the dead of winter. I also thought the deal was too good to be true. 120 days to pay? Guaranteed Sale? The ability to trade in what doesn't sell? Unheard of."
"Well, seasons change - we've sold through and reordered multiple times, and could not be happier with your response times. You are always there when we need you."
Carol Scholtz
Gray Goose Cookery/Gray Goose Too - Mystic, CT
(860) 536 5306
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Deb Brigham
Beloit Health System Gift Shop - Beloit, WI
(608) 364 5163
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We have ordered from Costello International several times. Each time we have received top quality merchandise, as well as, excellent customer service.
Debbie Giddens
Ageless Creations - Nashville, GA
(229) 686 9136
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I have only positive things to say about working with Costello International.Tom and his knowledgeable, efficient staff have always been quick to answer any questions and prompt to deliver.
Karen S. Whitfield
Spry Creek Home Accents & Gifts - Corolla, NC
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Your products, service and terms are outstanding. Keep up the great work.
Joni Groves
Joni's Gifts & Collectibles - Muncie, IN
765 288 3713
www.joni-g.com
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One World Handcrafts, Inc. in North Manchester, Indiana, has worked with Costello International for nearly two decades. During that period, we have had a wonderful working relationship. Tom, the president, is helpful, sincere, and a terrific supporter of his artisans who create beautiful and useful items, some of which are both!
If any damaged or imperfect item arrives, the company is always willing to replace or give credit, whichever is better for the retailer. Their staff is quick to correct bills and give credit. We have been delighted to work with Costello International and love to offer their beautiful products in our Fair Trade, non-profit shop.
You won't be disappointed if you purchase from Costello International.
Dianne L. Wion
One World Handcrafts Inc. - North Manchester, IN
(260) 982 8540
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Our organization, The Latin American Cultural Association (LACA), of Buffalo, New York, has a Fair Trade store, El Buen Amigo. We have been in operation for over 25 years, and we have enlisted the help of Costello International for 22 years. Our customers love the products, and we have always received wonderful customer service when we call.
Thank you very much for providing El Buen Amigo with wonderful products.
Santiago Masferrer
El Bueno Amigo - Buffalo, NY
(716) 885 6343
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I found your company very easy to work with. I was offered net terms which is extremely helpful for a small business like mine and very few places offer them. I will be ordering from your company again as the pieces are very nice and the prices are very affordable. I loved the display items you sent in order to help me show off my pieces.
Kerry Johnson
The Village Witch - Lawrence, KS
(785) 856 8777
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Your jewelry is wonderful!! Beautiful earrings, rings and bracelets. I am very satisfied with the items.
It sells very well and I can send back unsold items on next order. Good dating program.
Sue Meland
Gordys Gifts - Lindstrom, MN
(651) 257 6163
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Costello International has always been a pleasure to deal with. I was sure my years of business experience would allow me to point out a number of improvements you could implement. Sadly, on reflection, I could think of nothing to improve or change. So, I suppose my suggestion is for your organization to be a little less competent - so I can feel better about myself when I offer you improvement ideas.
Douglas
The Octopus' Garden - Richland, WA
(509) 946 0077
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My favorite part of working with Costello International is how you stand by your products. It is rare today to find a company that will encourage stores to send back product that hasn't sold or just doesn't look brand new anymore to bring in fresh new items. It has helped our sales greatly by keeping the display looking up to date and fresh.
Bernadette Pegorsch
Main Street Marketplace, Inc. - Waupaca, WI
715 258 9160
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Just to let you all know at Costello, I appreciate what you do! I've always received excellent service from your whole team. You are always helpful with new suggestions and expedient with shipping and I really appreciate all the information you send.
Our customers really love the information.
And of course all you do for Fair Trade!
Annette Shamloo
The Little Traveler Fair Trade Galleries - Geneva, IL
630 232 4200
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I LOVE YOUR COMPANY! THE MONEY CLIPS, THE THIMBLES, IN FACT ANY SINGULAR ITEM THAT IS DIFFERENT SELLS. THE RINGS ARE A GOOD EXAMPLE; THEY LOOK GREAT ON THE FINGER.. I WOULD SAY DIFFERENT AND UNUSUAL IS GREAT! .....................the VARIETY IS GOOD....................I LOVE SELECTING FROM A GROUP OF THINGS AND being able to send BACK any item I CAN NOT USE! NO ONE ELSE DOES THAT for US.
Linda Glendenning
Cove Crystal - Shelton, WA
(360) 426 8111
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I have dealt with Costello International for several years now. The merchandise I have received over the years has been of fine quality.
It is usually shipped the same day. If I do not sell all of the stock, they will take it back and give you credit for future orders.
If I have a special request, Tom is right there to help me out. I highly recommend this company for jewelry.
Cindy Cruess
Treasures by Cindy - Sun Valley, NV
(775) 673 0907
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I am a Fair Trade Federation Retailer since 2003 in the New York area. We sell a lot of jewelry, home decor, accessories, coffee, tea, chocolate, and so many other beautiful Fair Trade products. One of our top sellers is jewelry and specifically, Costello International's silver jewelry from Mexico. Many of our customers "ooh" and "ahh" at the beauty of the silver jewelry sets, earrings, bracelets and pins, and often return to buy a few more pieces for gifts.
What else can I say other than that the products are exceptional in quality, are long-lasting and remain as beautiful years later as when they were when they were first purchased. Tom is one of the most helpful wholesalers I work with. He is patient, considerate of our budgeting and time-line for repayment, and offers so many useful ideas for products. Costello International backs up their products with a lifetime guarantee and I have personally found this to be true. We could go on with so many more stories, and will encourage retailers to purchase Costello International jewelry, if they are looking for quality pieces that are Fair Trade, beautifully designed and made to last. There are very few Fair Trade jewelry companies out there in the Fair Trade world, and Costello International would certainly be at the top of any list of jewelry wholesalers.
Pattye Pece
World Village Fair Trade - Aquebog, NY
(631) 255-1995
www.sobornostfoundation.org
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My name is Opio Atiba, I am a crafter and my particular talent is as a jewelry maker. I take a lot of pride in the artistry of the jewelry that I create; it is a labor of love. I have sold at Fairs, Festivals, and Craft Shows for 35 years. Thirty years ago I found that I needed a wider selection of merchandise. I looked at a several national and international importers from India, Asia, Africa, and Mexico. Costello International stood out for their high quality handcrafted products, and very competitive wholesale prices. At this time more than thirty percent of my display is Costello's products. They account for sixty percent of my sales. I get a lot of repeat customers returning year after year for these beautiful products; my customers love them.
Opio Atiba
Crafter & Jewelry Maker - Upper Arlington, OH
(614) 778 8052
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Good products, good service, reasonable prices, creating jobs.
Gene Sklar
Bauble Bath - Saugatuck, MI
(269) 857 1656
www.baublebathltd.com
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Plowsharing Crafts has worked with Costello International for many years, and we have always appreciated their products and the dedication to the artisans in Mexico who create them. As fellow Fair Traders, it is important for us to know that our suppliers see the creators of the products as the most important part of what we do, that fair pricing and long-term relationships are just as critical to us as having quality products to sell.
We feel confident that is the case at Costello, and that they embrace Fair Trade as much as we do.
We have had success with seismic critters, earrings, and the wide variety of rings available. Check them out.
Rich
Plowshare Crafts - St. Louis, MO
(314) 863 3723
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I like your things and your prices are very good. Your return policy is the best.
Ava Swofford
The Global Market - Columbia, MO
(573) 445 6131
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"My customers especially love the earrings. They buy them for themselves and for gifts. They are so unique and beautifully crafted!"
Jennifer Holbrook
It's In the Bag - High Point, NC
(336) 887 8945
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I find that your willingness to make my interactions and transactions serve my business very well. Your products are excellent and easy to sell.
Patty Jackson
A Ripple Effect - Dubuque, IA
(563) 581 3236
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What I like Best about Costello International is that you can return items purchased for a credit towards half of your next order. that sure helps for any item that doesn't sell.
Arlene Schultz
Dickeyville Grotto Gift Shop - Dickeyville, WI
(608) 568 3119
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I seldom do business with companies over the phone or internet, without first seeing the quality of the product. As you know, pictures can often times be deceptive. What you see is not always what you get.
Your approach, offering
a trial period, extended terms, and a buy-back program, enables me to have your product in our shop, see reaction from our customers, and still be able to return product which does not fit our mix.
Kay Courson
Country Thyme - Derby, VT
(802) 766 2852
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The service and return policy of Costello is unique. Good wholesale prices
plus jewelry that sells well in our tourist community.
Patricia Jones
Wide World Shoppe - Port Clinton, OH
(419) 732 2360
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You guys have great customer service and are always very helpful.
Jess Bowen
Inventory Wrangler
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Costello International is a very g
reat company to work with. Not only do they advocate fair labor, they are always very fair to their retailers. I am proud to offer their products for sale in my store
Vicki Culver
Home For All The Holidays Lehigh Acres, FL
(239) 369 1168
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"I want to say that it is always nice to get a call from Tom in the middle of a busy day. It reminds me to order gift items and makes me think of all the things we get from your company that sell well.
Barbara Houck
Friends Book Cellar Manager - Lexington, KY
(859) 231 5505
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Quality and style makes repeat sales every where we go. Our first order was in
2003, Costello International is still our go to
jewelry supplier.
Bob and Deb
Nuff Stuff - Paden City, WV
(304) 771 3892
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Dala's Import Oasis has been displaying Costello International jewelry for many years. My customers are delighted with the beauty of every item. They come back looking for MORE!!!!!
Tom and his crew are a delight to work with. Their attention to being responsible and selling Fair Trade items plus their dedication to assist each business working with them is amazing!!
I recommend YOU purchase and watch your customers respond with OOO's and AH'sss!!
Dala Quimby
Dala's Import Oasis - Stevens Point, WI
(715) 341 4433
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My wife and I have been customers of Costello International and the Costello family for twenty years. The support they have given us has been beyond that of any other supplier in our long history in gift sales. I am very familiar with the region of Mexico where mosaic inlaid jewelry is produced.
The work Costello International
does in Mexico benefits the lives of hundreds of families and improves living conditions in many small farming communities that rely upon jewelry making and handcrafts for cash income. They have always told us that through supporting businesses like ours in a meaningful way, they would in turn be able to support the artisans who make these beautiful works. We would like to salute Costello International and its employees for their vision and decades of commitment.
Tim Hullen
Pacific Coast Imports - Stockton, CA
Stockton, CA
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Costello International is a very easy company to work with. Their sales reps are very friendly and quite good at what they do. Costello International offers gracious payment terms, which really helps during the holiday spending time when money is short until after sales pick up in late November and December. The products from this company are very beautiful and many are best sellers in our fair trade non-profit store and at our off-site sales.
Kim Baldwin
One Fair World - Salem, OR
(503) 585 1636
onefairworld.org
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The Costellos have been wonderful to do business with the past years. They take time with me over the phone when deciding what I need for my store. Folks who are just passing through my store to go eat always stop when they see the Costello rings and bracelets.
I love explaining the Fair Trade connection!
Jo Ann Ray
Stone Bridge Books & Gifts - Ashland City, TN
615 792 9651
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I have been receiving your phone messages and your email notices. My employees always let me know when you have called. Your products are exceptional and I will be placing an order very soon.
Thank you so much!
Angela Dolton
Backstage Gifts - Morristown, TN
(423) 585 3366
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