Members of the Village of Royal Palm Beach staff have just completed cross training and that means better service for you!
We know what you're asking! How could staff cross training mean better service?
It's because we're not talking about the kind of cross training done in a gym. We're talking about the kind of cross training done in the classroom! When it comes to customer service, the best cross training is what allows village staff to be certified in more than just one area of service. This means more people to help you with more services.
We are pleased to announce that village electrical inspector Todd Wax has just completed his certification as a building plans reviewer. Meanwhile, village plumbing inspector Mike Norton just received his cross certification as a mechanical inspector. Finally, Lauren McPherson is now a new permit technician.
Their new additional certifications mean faster, more accountable customer service. Inspections that had been done by outside contractors now can be handled by full time village staff. This will increase speed, accountability, level of service, and coordination in order to ensure your inspections run more smoothly.
If you see Todd, Mike, or Lauren, give them a pat on the back for going the extra mile for our residents!
