September 2019 Newsletter | Current Release W835A2

What to expect from OASIS Support

At INGEN Software, we endeavor to provide high-quality support. Our policy is to answer emails in the order we receive them. After receiving an email, our support team strives to respond within twelve business hours. If immediate assistance is required, please call (501) 843-6750.

SUPPORT

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Monthly Customer Support Ratings Recently, we have switched our ticket management system to Zendesk which allows us to generate reports on our performance.  We wanted to thank you for your feedback and participation in these satisfaction surveys. We take customer feedback seriously so that we can serve our users more efficiently

Samples O4 Samples allows users to interact with product samples inside and outside the office, catering to users who frequently find themselves on the road. SAMPLES

O4 Samples Introduction Video

Retrieving Log Files for OASIS Support

OASIS support may request log files while troubleshooting an issue. These log files may reveal errors that are occurring in the background process. The articles below will explain how to retrieve these files from either a Windows or Mac machine.  Retrieving Log Files for OASIS Support

Manufacturer Connectivity

Jadamar - Direct Cree - Pricing Focal Point - RFQ Send XTRALite - Pricing For more on Manufacturer Connectivity click here

OASIS Quick Tips Mass Email

Advanced Tips for O4 Users Linking to OASIS Transactions on the Web

With O4, linking to OASIS transactions is pretty easy - it is just a URL. This article explains a few of the details to keep in mind! Linking to OASIS Transactions on the Web

Advance Tips Merging a Commissioned Order into a Resell Order

This article will explain how to merge an existing commissioned order into a "Resell Container" in Oasis. This method is useful when you have been doing resell through another program or method but have not yet started tracking your resell orders in Oasis. (For future orders, it is quicker to create the order as a resell order from the beginning and do both the customer and vendor sides at the same time.) To Learn more click here https://ingensoftware.manuscript.com/default.asp?W988 NOTE: This assumes you have Resell (Buy/Sell) setup in OASIS. If not , click here to learn more.

Customizable Quote Summary

Only quote data is shown based on the bid date of the quote. Customizable Quote Summary

Training on OASIS

If you would like training on OASIS, there are 3 options: Online Web Training – call us to set up one or more sessions. The schedule can get backed quickly so get your name on the schedule as soon as possible. Call or email the support team to schedule.   Onsite Training – please let us know as soon as you can here. The onsite schedule is currently backed up several months out. We have 3 trainers, but they are staying very busy. We want to help you and are trying to meet everyone’s needs. Call/email Support to set this up   Training at OASIS/Ingen Software – This is relatively new, we have the ability to host training at our location. There are some limitations in that we can handle no more than 5-6 people and we can do no more than 2 days at a time.

Schedule Training

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