Patient Satisfaction Tip of the Week

Tip #8: Make it easier for patients to find an urgent care center Last week, we talked about helping patients understand the difference between primary, urgent and emergency care.  Another helpful step is to let your patients know which urgent care centers your IPA contracts with. Providing a list of these centers can make it easier for patients to access urgent care. Also, let them know they can still call your office after hours for assistance. As an added support, L.A. Care patients can call our 24/7 Nurse Advice Line at 1.800.249.3619 or Member Services at 1.888.839.9909 any time for help finding an urgent care center.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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