Patient Satisfaction Tip of the Week

Tip #9: Remind staff of their important role in the patient experience Office staff are a critical part of your practice. They also play an important role in patient engagement and can greatly influence overall patient satisfaction.  Surveys show that most members are satisfied with their primary care providers, but some report that they don’t feel treated well by other staff members. Remind your staff how much patients appreciate their help and courtesy, as well as the difference they can make for patients and the success of the practice.

Questions? Have any patient satisfaction tips you’d like to share with the L.A. Care provider community?  Please let us know by contacting L.A. Care's Quality Improvement Department at quality@lacare.org , or let us know if you have any questions.

L.A. Care VIIP Program L.A. Care wants to help you in your practice and maximize your financial payout. If you represent an IPA practice or clinic, please share these tips with the providers in your network.   

L.A. Care’s Patient Satisfaction Tips of the Week are related to the Clinical and Group Consumer Assessment of Healthcare Providers and Systems (CG-CAHPS). Your CAHPS scores partially determine payouts for L.A. Care’s VIIP Program (Value Initiative for IPA Performance).

L.A. Care Health Plan , a public entity serving Los Angeles County

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