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ACHP News, Announcements, and Resources
Stay Informed!
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October 2018
Newsletter
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Welcome New Members, Renewed Members & Lifetime Members.
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For all Insurance Quotes and Renewals please visit our NEW
ACHP Insurance Program
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Renew or Get Your New ACHP Insurance Policy HERE
Florida Members
We finally received the go-ahead by the state of
Florida to begin offering policies. This will begin by or on the week of
October 15th.
"It's been a long journey, much longer than anyone planned or wanted" - Next Insurance. "It was agonizing for us here at ACHP, knowing many needed this affordable insurance. We are happy to hear the good news!" - ACHP President, Ed Padilla
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If you haven't signed up for the ACHP Supplier Discounts please click here and select Intro-Level (free).
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Please login and renew your ACHP Membership! Let's keep this Association going!
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Feature Article
4 Customer Service Skills to Learn Today
There are some customer service skills every handyprofessional needs to master to grow a customer base. If you fail to, you run the risk of losing your customers. Follow these 4 customer service tips to help you grow your handyman business.
Display clear communication skills
Every time you encounter your customer, you need to show that you can communicate effectively. Think about how your communication habits may translate to customers before you send an email or verbally answer a question. When you need to relay information to customers, keep it simple and concise and leave nothing to doubt.
Show your knowledge
Your customers will feel more confident when they know you have a deep knowledge of what you are doing. When you understand and can convey this confidence, your customers will feel at ease. Wouldn't you rather hire someone who had remodeled a bathroom twenty times and grasped what the project encompassed over someone who had never completed a bathroom renovation?
Use positive language
Language is an important part of what you do every day. How you respond can affect how the customer hears what you say. Use a tone that doesn't feel abrupt or impersonal, instead make sure you speak in a way that feels upbeat and positive. Be honest, but focus on the good always. This is especially important when communicating via email or text instead of speaking directly to the customer.
Learn to 'read' your customers
It's not easy, but it's important to learn how to understand your customers. You don't want to misread a customer and lose them due to miscommunication or confusion. Make sure you look and listen for any clues about your customer's feelings. Always ensure you are doing what your customer expects and more.
Customers are the lifeblood of your business, so you need to make sure you prioritize customer satisfaction. Fine-tuning these customer service skills will help you retain your customers and gain some new ones too.
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Please visit our Sponsors
We here at ACHP work hard to bring you value to your membership. Our goal is to provide you with partners that want to engage with you and are willing to help you achieve success. Our sponsor's such as Fluidmaster, Think Realty/84 Lumber/Lowes and several others, offer us (you) lot's of savings. Please visit them and take advantage of the value they bring to your bottom line.
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| Critter Quitter® Introduction |
Introducing Our New Affiliate: Critter Quitter
A common issue. 50% of homes fail inspection due to chewed vents, and fixing these can be expensive and leave an unattractive roof for the home owner. Offer this product to your customers. Easy installation for the handyman.
Order Yours Here
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Supplier Discounts for ACHP Members
ACHP-Think Realty
Don't let the new name fool you. Think Realty offers more to our group. Join the many ACHP Members who have signed up and are saving! Through our partnership with Think Realty, the program offers tremendous savings with
84 Lumber,
Sunbelt,
Sherwin Williams, and many other of your favorite places to shop (not all listed below).
Click
here to go to the ACHP- Landing
sign-up page. Click on
Intro Level FREE [Sign Up Now!]
This member discount program is
FREE and provided by ACHP for its member. Please take advantage of it and save LOTS!
Learn More
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*New* Instant Proof of Insurance.
The ACHP Insurance Program is excited to introduce the brand-new Live Certificate of insurance, a feature designed to give ACHP Next Insurance policyholders instant, shareable, proof of insurance (see image below). Next Insurance customers can now quickly and easily access an online Live Certificate. They can then email it or share a link with anyone they like as verifiable proof of an active insurance policy. The Live Certificate enables entrepreneurs to optimize their work, spending more time focused on their business, and less time on managing certificates of insurance.
How? Instantly share that policy with anyone you'd like (log into your account, and share your certificate of insurance via email or with a unique link). This then lets a homeowner or anyone else view a "live" version of their certificate of insurance.
Click
here to log in now
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*NEW Partnerships* Please visit our partner items and sign up for their discount page links! Many of you are missing out on savings that'll help your bottom line.
Seek success and not excuses!
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Renew Your Membership!
Having trouble? We can help! Contact ACHP at 407-462-8822 or by email
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ACHP - Lowes Exclusive savings for our Members!
Learn How: Sign Up for a New Lowes Account or add to existing -
tutorial
For Questions or Assistance, Please contact:
Kristah Drbousek
National Account Manager
ProServices
Ph: 704-758-0373
Cell: 803-524-4983
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ACHP Members Training Videos
The ACHP Sharpening Project -
"Iron sharpens iron"
Have you ever video recorded your home improvements and repair skills? Would you like to? If so, ACHP has a video "how to links" in the Members Area that could use more member videos. It helps others visualize correct practices and allows you to give back to our craft; "give a man a fish and he will eat for a day, teach a man to fish and he will eat for a lifetime". Please pass your skills along to preserve what others passed to you.
To participate, please send a link to your YouTube, Vimeo, etc video here.
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MORE REVENUE FOR YOU! Garage Gator announces: "all ACHP Members are now eligible to install their products". In the past all ACHP Members were required to take and pass the Garage Gator installation exam, this is no longer required. All members listings are used for Garage Gator installation opportunities. ACHP will keep the exam in place for those who wish to learn prior to installing the systems. Below are the links to the necessary forms. Questions? Garage Gator can be contacted at:
sales@garagegator.com or
352-742-0702
Want to Sell Garage Gator Products to your customers?
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Cool Tool
Did You Know???
ACHP is partnered with the below suppliers
. Click image to sign up or purchase a product. IT'S FREE !!!!!!
For Help Signing Up
704-758-2656 |
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For Think Realty suppliers, select "Intro Level-Free" at sign up!
Eazy Peezy Lemon Squeezy
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ACHP Members receive $200 for each referred and installed ADT system. It's as easy as printing a flyer, staple your business card to it, hand it to all your customers, and collect $200 for each installed system you refer. Easy money! Log into your account for more info and to print the handout flyer.
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Are You Leaving Money On The Table?
LEARN THE BEST WAY TO PRICE YOUR SERVICES SO YOU GET MORE JOBS, KEEP MORE CUSTOMERS, AND MAKE MORE MONEY.
Learn More
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Need Insurance? Click on your country flag below.
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Check Out Our Updated Blog Content
Every week, we are adding new blog posts that are consumer-friendly that cover a wide range of home improvement topics to draw in more traffic from search engines. Our goal is to bring consumers to the ACHP site, who will then have an opportunity to use our Handyman Professional directory to find their next hire. Click here to visit the blog.
Have a topic you'd like us to cover on the blog? Email the idea to ACHP communications advisor at service@handymanassociation.org
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Exclusive Member Resources and Opportunities
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All ACHP Members are now eligible to install Garage Gator
Garage Gator and ACHP have a program for those who wish to add a new skillset and more revenue to their business. Log in to your ACHP account ("My Account"), click on the Gator icon.
Garage Gator serves US and Canada
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| Garage Gator Installation for ACHP Members |
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Promo1America - Promotional Branding Consultants
Promo1America is happy to partner with the members of the Association of Certified Handyman Professionals and offer a significant discount on promotional items. They offer a tremendously broad range of categories and products with your logo on! Please feel free to browse their website www.promo1america.com or call/speak to your rep Mary Ellen Walsh at 1-877-703-9460 ext 6505.
Please be sure to:
- Say you are an ACHP Member
- Speak to Mary Ellen
"Any products prices that you see on the website will be discounted per order"
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Office Depot/Office Max Member Discount -
Free shipping on orders over $50, and a coupon for 15% off your first online order!
The Association of Certified Handyman Professionals (ACHP) is excited to announce an additional 15% off on first-time online purchases for the Office Depot/OfficeMax Discount Program to help you save money on office supplies.
You can take advantage of discounts of up to 80% off thousands of preferred products. Plus, FREE next-day shipping on online orders of $50 or more along with an additional 15% off first time online buyers. You can save online or in-stores today.
Be sure to print out your free Store Purchasing Card on our Office Depot/OfficeMax website before going into your local Office Depot/OfficeMax store to ensure you receive your savings - they'll even laminate it for you for free.
You can order online by going to http://achp.ctcshares.com and use coupon code 61112117 to take advantage of this additional 15% offer.
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Are your Customers Able to Find You?
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Our search requests continue to increase significantly. The new search engine installed in August was indeed what the doctor ordered. This means more and more folks are browsing our directory listings. However, many of you have not updated your listing in a while. In some cases, customers are having difficulties reaching you because of outdated information in your listing. How do we know this? Some of them are calling ACHP. Makes us wonder how many customers are reluctant to go the extra mile thus contacting someone else with a working or displayed phone number, etc.
To fix this problem:
Log in to your member account and:
- Ensure you have access, if not contact us immediately.
- Click on "My Directory Listings" then "Edit". Ensure your information is up to date.
- Enter a city, state, zip code in the display map. If not, the search engine will not be able to find you by zip code search.
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Ensure your email and phone number is correct, etc. Add more unique keywords.
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My Lifter
ACHP teams up with myLifter. 10% off on all products for ACHP members. Show your customers, they will love this. Easy installation. Click the link under the logo to see how it works. Get the Promo code by logging into your "My Account" area
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More Member Resources.
Log in to access!
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Check out The ACHP Store!
Items such as ACHP shirts, hats, decals, and more.
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ACHP Member Referral Program. Refer new members and earn. To Read more about the program, login to My Account and click on the ACHP Member Referral Program icon at the bottom of the page.
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Don't Forget to check out the new educational Online Training video's in the My Account section. Is there something else you're looking for?
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Member Knowledge Base Videos.
ACHP has created a place to add your own helpful videos for others to use and learn. Get involved in your trade association and share your knowledge.
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ACHP Member Exams. Test your skills. This is a difficult exam to pass and more geared for the contractor. Test your knowledge. |
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