The recent town hall provided the opportunity to share with for-hire industry stakeholders the agency mission and our vision for leveraging technology to reduce operating costs. Clearly, revenue for taxis is decreasing and the regulatory environment is uneven. As such, new initiatives such as digital meters, online self-service portals, and streamlining the licensing process will decrease the burden of regulations. By adopting these measures the cost to enter the business will go from almost $2,500 to under $300. DFHV is creating a pathway for those who want to become for-hire drivers. The experience for passengers will also be enhanced by making payment seamless and allowing for direct feedback about the ride. Our objective is to enable the for-hire industry to be responsive to public preferences and use technological advances to benefit consumers and operators .