NOTICE - IDS Storefront Changing!
The current IDS Storefront web link will be going down on August 1, 2017. At this time, the current link will not be accessible for about a week after while we set up training tools for all customers. If you have any questions, please contact Gilbert Gomez at [email protected] . Business Card ordering will be offline during this time. If you are in an immediate need of ordering cards, contact Gilbert and he will take care of ordering those for you.
 
We apologize for the inconvenience and appreciate your patience. Once the new site goes live, you will have additional benefits including being able to order all of your print materials through the storefront (business cards, booklets, brochures, postcards, etc.), uploading your artwork, and submitting everything online instead of having to fill out a request form and send via email.   

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Participation Requested  
IDS is working on developing a strategic direction for the next 5-7 years. We will be asking all state agencies to participate in our upcoming focus groups. The sessions will be per agency and very focused on topics relating to IDS services involving past, current, and future customers.
 
These sessions will be interview style meetings and not just focused on the current suite of products and services but areas that you would like to see IDS expand on.
 
We would love for you to join us; however, we recognize that not everyone's schedule or location will allow them to participate in person. If you are interested in participating, whether you reside in the Denver Metro Area or outlying, within the next couple of months, please email [email protected]. We will also be selecting individuals randomly throughout all agencies and will be in contact with an invite.

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IDS Billing Team Making Great Strides    
L to R: Jennifer Barrett, Adrian Martinez, Sharon Bang, Karen Akins, Cindy DeMots 

The IDS Billing Team at the North Campus facility has been going through some process changes to better align with IDS' services and focus on the customer experience. The team consists of Karen Akins, Sharon Bang, Jennifer Barrett, Adrian Martinez, and Cindy DeMots.

The team handles all the billing for the Multifunction Printer Program (MFP)/Copiers Program, Design, Print, and Mail. They do everything from entering jobs into the Enterprise Print Management System and CORE to provide accurate invoicing to customers. A critical piece of work includes helping customers when an issue arises, including walking through the details, researching, and following to a resolution. In some cases, it may be as simple as explaining the invoice itself as it may be difficult to understand on the customer end.
The team has currently undergone a LEAN process that included a select customer group to participate with the IDS team for a couple half-day sessions; and so far, it has turned out to be successful. There is now a new tool for not only the IDS team but also the customer to help understand how com plex the billing system is. For the first time, customers had the opportunity to see how a job flows through the billing process. One piece that has been addressed involves the complexity of the invoices and how to decipher them. The redesigned invoice is more reader friendly for everyone and feedback has been favorable. The team continues to keep making strides with the added technologies that will help streamline some of the processes used to ensure customer satisfaction.

   Sample of the new customer invoice/statement
 
 
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HAVE YOU EXPERIENCED AN ISSUE? 
If you experience any kind of issue with any of our IDS services or relations,  
please bring it to our attention immediately and contact the DCS communications manager, [email protected] , or click on the "Comments" link above under the header so that we can address it an d make sure that it does not continue to happen.