Dear Friends of CIHF,
As the turmoil within the United States continues, we are reminded in various ways of how much our lives are connected to the lives of others. Many of us are even more determined to make a positive contribution to the ongoing conversations regarding the intersections between healthcare, design, and hospitality, specifically through the lens of accessibility. Now, perhaps more than ever, the necessity of the work within the crossroads of where these fields converge is deeply needed. Thank you to our CIHF community for your support and continuous efforts in your respective fields. We are thinking of you all and hoping you are well. Stay calm and keep going. We are in this together.
CIHF Leadership Team
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STANDING WITH OUR INTERNATIONAL STUDENTS
A message from Cornell University's President Pollack * June 8, 2020
"...I write today to express our unqualified support for our international students, who enrich our community in so many ways. Cornell has, since its founding, welcomed students from around the globe to study here; simply put, we would not be Cornell without them…Our international students contribute daily to the diversity, excellence and global engagement of our university. To each of our international students, I want to say directly: You belong here, and we will fight for you to be here. We stand with you and with all of our international faculty, staff and the more than 28,000 international Cornell alumni around the world."
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SOCIAL JUSTICE AND THE ETHICS OF COMMUNITY
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How do we finally ensure that all black lives matter? This is the question facing individuals, communities, and organizations throughout the country. We are witnessing what many of us hope is a turning point in U.S. society. The brutal murder of George Floyd and the ongoing oppression of African Americans, has gained global attention, galvanizing the fight for social justice and the Black Lives Matter movement.
As we continue to grieve for the lives lost and the ongoing trauma of survivors, at CIHF we are determined to translate grief into action. The ethics of community will continue to guide our mission; we are unwavering in our resolve to make a meaningful contribution to the principle that all men and women must be treated with dignity and respect. Ultimately, we must embrace the shared understanding that we are in this together.
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Thank you, Brooke!
CIHF Executive Director, Brooke Hollis, Completing Term and Taking on New Roles at Cornell
During this period of COVID separations, when not dealing with immediate crises, many of us have had some time to reflect. In looking back over our relatively short tenure as an organization, it is gratifying to consider some of the things that have been accomplished, and it is also inspiring to look forward to the many additional opportunities we will have to collaborate and make contributions across these disciplines.
First, I want to reflect on the many people who helped to support our innovative institute, and to nurture it until it became a reality. We could never have made this happen without the support of the then leaders of Human Ecology and the Hotel School, deans Mathios and Johnson, and now the current deans and governing body chairs, deans Dunifon and Walsh. There were countless other supporters like current Vice Provost Carvell, the past and current leaders of HADM, PAM, DEA, Sloan and other programs. Early advocates and founding members of the advisory board Melissa Ceriale and John Rijos, and the other extraordinary advisory board members are all leaders in the field and have le
a
nt their unique insights to our first-of-its kind institute.
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I am particularly grateful to my friends and colleagues: founding Executive Director, Rohit Verma, and founding associate director Mardelle Shepley. They have been inspirations and are incomparable collaborators, always open to expanding their views and finding new opportunities to explore different approaches. Other wonderful colleagues include our amazing past and current associate directors Alex Susskind and Heather Kolakowski and a great team of staff to work with us all—both our past and our current team members Nikki Cerra and Ellie Mendoza. Our student chapter leaders, visiting scholars, post-docs, doctoral students and so many others – they are all also greatly appreciated.
While some aspects of the institute’s work have been cut short due to the COVID-19 situation, it has still been a very positive period and we have appreciated the support of all our partner organizations, the deans and directors, CIHF staff, students, faculty fellows, industry scholars, academic scholars, and friends. It is always exciting to welcome new organizations into the CIHF family and we are very pleased to have had Upstate University Hospital, Brandywine Living, Hart Howerton, Ronald McDonald House NY, and Milestone as new members. We have also had a variety of new industry scholars, academic scholars and faculty fellows.
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One new initiative which we hope will be possible to repeat in the future, was a thought leadership event bringing in academic scholars from around the world, faculty fellows, industry scholars and friends of the Institute to help develop content for a special issue of the Journal of Service Management with a collection of papers looking at some of the issues around applications of hospitality and design in health and related areas. Interestingly people seem interested in the papers, as a co-author I just got an inquiry for a call to discuss our paper from a faculty member in the Netherlands. This would not have happened without the initiative and professional relationships of our colleague, now on leave as provost of Vin University in Vietnam, Rohit Verma.
It was also exciting to see interest in our CIHF Minor developing, with a growing number of students indicating intent to minor and thus far to have graduated three outstanding students, two of which are profiled below. We plan to ramp up a campaign to have more students become aware of the option this fall. Another new initiative we hope to build upon has been the increased collaboration with the other centers and institutes at the Hotel School/College of Business. Our first official joint program will be to do a webinar on reopening in hospitality that will note the operational, design and health-related aspects of new and continuing operations (see note below).
We have also developed a number of courses/programs to help expose students and others to the minor and the ideas behind CIHF. There is a seminar featuring experts from across the disciplines of hospitality, health and design held each spring, a summer course (noted below) open to both upper level high school students and Cornell undergraduates-which we are working on also offering in Winter Session, and special periodic seminar courses such as two for which I was privileged to collaborate with CIHF affiliates. One, led by Industry Scholar Quint Studer, focused on patient experience, organizational and community change techniques, and another led by Industry Scholar Elizabeth Martyn and PhD student Alexis Strong, dealt with hospitality approaches to improving patient and staff experience. It has also been rewarding to collaborate with colleagues on new programs with eCornell. We have just launched an eCornell program on Wellness Coaching featuring Faculty Fellow and former director of Cornell Wellness, Beth McKinney, and are in the process of launching a program related to senior living featuring Faculty Fellows, Mardelle Shepley, Rohit Verma, Alex Susskind, and Judi Brownell, which also includes a number of CIHF affiliated experts in video “interviews”. These not only help get the word out about CIHF, but we also have a revenue sharing arrangement with the Cornell School of Continuing Education and Summer Sessions and eCornell that helps support our ongoing operations.
As many of you may be aware, my term as lead director of CIHF just ended on July 1st. While I am still involved in helping with the transition and will be participating in programs/courses, as a CIHF co- founder, it is sad to be moving out of my leadership role in the Institute. Despite this, I couldn’t be more pleased that my esteemed friend and colleague, fellow founding associate director Mardelle Shepley, is taking over the reins. Mardelle is the Chair and Janet and Gordon Lankton Professor in Design + Environmental Analysis, a Fellow of the American Institute of Architects with a doctorate in architecture and has an international reputation for her pioneering and continuing seminal work in evidence-based design research in the healthcare field. She also has a graduate degree in psychology and has continued to apply her unique perspectives as an architect, maintaining her connection to the professional practice. As one of the founders of the Institute, Mardelle fully understands and embraces the transdisciplinary ideas of CIHF and is ideal to carry us forward. I hope you will all join me in welcoming Mardelle into this expanded role.
Thank you again for your support and for what you are doing for your own organizations and the people you serve. I wish you all the best as you continue to deal with the challenges presented by COVID from both a health and economic/operations perspective. Here’s to safe, successful and healthy futures for you all!
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Congratulations to Graduating CIHF Minors, Class of 2020!
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David Brodsky
David Brodsky is a Rawlings Cornell Presidential Research Scholar, and graduated with a Bachelor of Science in Biology and Society, with a minor Healthy Futures. David is looking forward to a position in management for long-term care or a skilled nursing facility.
Regarding his minor in Healthy Futures, David shared:
The healthy futures minor gave me so much more insight into how the non-clinical side of healthcare can impact the clinical outcomes for patients and providers. The unique course offerings for this minor allowed me to obtain a greater understanding of the impact of hospitality services and environmental design on health. As someone who is interested in having a career related to healthcare policy for the elderly and the senior living industry, I am confident that this minor will help me think about the needs of seniors and their caretakers from a much more holistic perspective.
Congratulations David!
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David Brodsky
Cornell Class of 2020
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Simran Malhotra
Simran Malhotra graduated with a Bachelor of Science in Global and Public Health Sciences with minors in Healthy Futures and Creative Writing. This Fall, Simran will begin her MD program at the Icahn School of Medicine at Mount Sinai.
Regarding her minor in Healthy Futures, Simran shared:
The Healthy Futures curriculum helped me understand the interdisciplinary nature of healthcare. It affirmed my belief that hospitals can shift from a place of last resort to a place of longitudinal care for the patient and their community. This minor has encouraged me to have an integrative and preventative approach in medical practice.
Congratulations Simran!
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Simran Malhotra
Cornell Class of 2020
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DEA 1110, July 13 - July 31
Making a Difference by Design: Tackling Hospitality and Healthcare Challenges
This is an introductory level course about leadership, creative problem solving and using the tools of design to make a positive impact. For non-designers and designers alike!
For more information please check out:
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CIHF INDUSTRY SCHOLAR IN THE NEWS
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Quint Studer, Founder of Studer Community Institute
and CIHF Industry Scholar Contributing to a Weekly Column for
Strong Towns
When You're Changing a Culture, Think Small
I spent the first 30 years of my career working in healthcare before I transitioned to my current passion, which is community revitalization. In my work with various healthcare organizations—first as an employee and then later as a consultant—I learned how to help them create cultures of high performance. (I’m grateful to say that the consulting firm Studer Group went on to win multiple awards, including the 2010 Malcolm Baldrige National Quality Award.)
A key principle I learned in healthcare that translates perfectly to community revitalization is that small, incremental changes get results. This approach works far better than trying to make big, complex (and expensive) changes all at once. It’s more cost effective. It’s likely to get buy-in. And the “small wins” you generate create the confidence and ultimately the momentum needed to move on to the next step.
I am fortunate to contribute a weekly column for Strong Towns, a nonprofit organization that’s at the helm of a movement to make communities across the U.S. and Canada financially strong and resilient. On June 26, Strong Towns published my column on this topic titled “‘Small Ball’ Gets Big Results for Communities.” (You’ll note I was able to connect to my other big passion: baseball!)
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CIHF FACULTY FELLOW EARNS GRANT
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Congratulations to Professor Anthony Ong!
Dr. Ong has earned a grant from the Cornell Center for Social Sciences and
the Cornell Atkinson Center for Sustainability
Anthony Ong, professor of human development in the College of Human Ecology, will partner with Tara Gruenewald, associate professor of psychology at Chapman University, on “Social Isolation, Loneliness, and Prosociality During COVID-19.” Recruiting a national sample of 2,000 adults for a four-month, three-wave longitudinal study, the scholars will examine whether a brief prosocial intervention can alter perceptions of loneliness and enhance optimal pandemic coping behaviors.
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Cornell Institute for Healthy Futures &
Pillsbury Institute for Hospitality Entrepreneurship Webinar
“Building Guest Confidence; Making Hospitality Healthy”
July 20, 2020 @ 11:00 am
A moderated panel discussion focusing on opening hotels and other similar hospitality organizations during times of health crisis. The panelists include: Dr. Robert Corona, Chief Executive Officer of Upstate Medical University Hospital and Community Hospital; Stacey Fischer Rosenthal, President of Fischer Travel Enterprises and President of Fischer-Rosenthal Consulting; Sergio Saenz, Principal and Director of Hospitality at HKS Architects; and Duane Schroder, Vice President Operations at Waterford Hotel Group, Inc.
For more information, please email CIHF Program Manager Nikki Cerra at: hnc24@cornell.edu.
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Webinar on The Future of Human Centered Care
Hear how the global pandemic and racism as public health crises have become catalysts for reinventing broken experiences for patients, employees, and communities in healthcare.
To register for access to these talks, please click here:
XM Talks
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THE CENTER FOR HEALTH DESIGN Health Design Insights Networking
Virtual Event
August 26, 2020 @ 5:15PM Pacific Time
Free for Affiliate Members
Join us for “Research-based Innovations for Designing Staff Restorative Environments in Healthcare Facilities” with Adeleh Nejati, AIA, PhD, LEED AP, WELL AP, EDAC — your chance to catch up on the latest industry buzz, connect with colleagues in a casual setting over wine and hors d’oeuvres, and still get home in time for your favorite show.
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THE CENTER FOR HEALTH DESIGN Virtual Events for
June 2020
The Owners Perspective: Key Insights Impacting the
Future of Healthcare Design and Construction
June 18, 2020 @ 10:00AM Pacific Time
FREE
Every year, members of the Built Environment Network (BEN) travel across the country to learn about innovative solutions and best practices in the industry. With an ongoing focus on improving efficiency, productivity, and quality in healthcare design and construction, owners are shifting their paradigm and looking for new solutions. In this webinar you will learn how two health systems are changing the way they design and build their facilities using simulation and technology along with modular and prefabricated products and components. With these changes there is a need to break down silos and improve collaboration in the project delivery process to enable this disruption to occur within the industry. Attend this webinar to gain their perspectives and how they are implementing these changes within the two organizations.
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The Rapid Evolution of FSEDs and Micro-Hospitals: The New Model for Design
June 18, 2020 @ 12:00PM Pacific Time
$65 Individual View, $150 Group View
Despite recent negative stereotypes, freestanding emergency departments (FSEDs) and micro-hospitals are getting a second look from many organizations and health systems as viable patient access point options. No longer are these facilities being launched overnight with a cookie-cutter approach. Market-specific customization, including purpose, access, and execution tailored to each community, are now critical considerations in the development of these facilities. In this webinar, clinical professionals responsible for the operation of these facilities will discuss the many challenges and changes affecting FSEDs and micro-hospitals, as well as how a new model for design aids in regulatory compliance and patient access strategies of providers.
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Have you attended a fascinating virtual conference? Do you know of any webinars coming up that our community would be interested in? Published a paper? Earned a research grant?
If you have news to share - and we hope you do! - please email Ellie Mendoza at
ev227@cornell.edu
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At CIHF we are dedicated to building and expanding our community. Social Media, and Facebook in particular, is an opportunity to reach audiences that may not come across the organization otherwise.
To follow the Institute on FB click here:
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CIHF affiliates with Faculty Fellows from various Cornell colleges and departments, Industry Scholars from corporations and nonprofits, and Visiting Scholars and Academic Scholars from other academic institutions. Affiliates participate in collaborative activities, lead research or curriculum projects, provide feedback on strategic priorities, and create industry-focused deliverables that link hospitality, health, and design.
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Corporate Membership
Composed of senior-level leaders in industry from around the globe, Advisory Board members are representatives from
Corporate Members.
This diverse network collaborates with CIHF academics on projects and initiatives with a focus on integrating the fields of hospitality, health management, policy, and design.
Advisory Board
members participate in bi-annual meetings and conferences, as guest lecturers, speakers, and mentors to students, and as collaborators with Cornell faculty, researchers, and student groups. Membership provides a platform for industry professionals to connect, build lasting relationships, and collaborate across academia and business.
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Cornell Institute for Healthy Futures
| 3250 Martha Van Rensselaer Hall | Ithaca, NY 14850
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