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Incident Investigation
On average, RHA members report 1500 incidents involving guests or other third parties each year. 10% of these, or 150, will become claims. The cost of such events is often impacted by the quality of the hotel's incident investigation practices.
Want to know how your incident investigation practices measure up? Take this quick self-assessment -
Self-Assessment Incident Investigation
The best investigations focus on the FACTS, such as:
- Who was involved?
- Where did the accident occur?
- What was the cause of the accident?
- What injuries is the person claiming?
- What was the injured person doing just prior to the accident?
The best investigations are conducted by trained personnel, those who are familiar with document collection, taking witness statements, what type of photographs to take, and how many.
RHA provides many tools to assist members in developing their incident investigation practices, including webinars, report writing tips, and forms for documenting investigations:
https://www.rhainsure.com/incident-investigation
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