In the coming weeks, we are interviewing local business owners to see how they are doing. We are publishing brief articles about each business - maybe you can relate to some of these business owners? Please consider supporting these businesses. Contact us to be interviewed at spokane@actioncoach.com or call us at 509-455-5053.
|
|
Interview #1
Owner: Leigh
|
What the business does: A results-driven, intimate, private day spa and beauty studio offering facial, body and specialty treatments.
Target audiences: They primarily target women ages 35 and up. They have different services/solutions for different age groups. They recognize that each person is different with regard to their needs in a spa setting. Some people are comfortable with high-touch intensive services, while some love their new virtual skin consultation services. They work to meet the needs for different clients.
How has COVID-19 impacted your business? Financial impact. Owner, Leigh Wick has two locations - Kennewick and Spokane. She had to shut down the established Kennewick location due to COVID, and the Spokane location is new. However, she came up with a great idea of doing virtual skin care consultations, which gave her revenue during the shutdown.
What has she learned? She has learned that each staff member should focus on a specialty and that each client is different and she needs to really listen and understand what they need.
She is inspired by: Knowing that the virus shutdown and COVID won't last forever. She values interactions with the local business community and is happy to actively provide referrals to others.
Special offer: $50 off a custom facial if you mention this newsletter.
|
|
What the business does: New and used office furniture, and now providing PPE for offices such as splash guards for a reception desk.
Target audiences: Home office, large corporate office, medical offices, federal agencies; would like to get into school districts.
How has COVID-19 impacted your business? Wasn't set up for online business; luckily were considered essential and were able to open up after a week.
What has he learned? Going online to promote PPE modifications to office furniture. Also, the faster you get a quote done, the better chance you'll have of making a sale; stay organized. Spend more money on the website.
He is inspired by: Nothing comes to mind.
Special offer: Electrical adjustable sit stand desk at special of $449
Contact: Israel Guerrero, Continuum Office Environments, http://www.coespokane.com/, 509-241-3320
|
|
Interview #3
Owner:
Derek and Alexx Baziotis
|
What the business does: Breakfast and lunch restaurant in Cheney, Washington, specializing in Eggs Benedict, other breakfast items, burgers, wraps, fish and chips, salads and other lunch specialties.
Target audiences: They see a college crowd on Saturdays and Sundays and during the week they feed more families, retirees, fire fighters, and community members. There can be a wait on the weekend.
How has COVID-19 impacted your business? They completely shut down for about six weeks. Then they opened back up for take-out only. They had some procedures to work out to ensure the best service for take-out orders. There was a financial impact from the shutdown that they hope to make up in coming months.
What has he learned? Have systems in place before re-opening to ensure that your employees and customers will have the best experience. He said he should have opened sooner for take-out than he did (first of May).
He is inspired by: Restaurants like his that have been able to survive and come back. He is sorry to see some restaurants in his community and the region that have closed.
He is happy to see businesses opening back up.
Special offer: 15% off your meal if you mention this newsletter.
|
|
Interview #4
Owner:
Sandra Hilson
|
What the business does: Sandra Hilson is an abstract artist, office interior designer, and owner of Hilson Gallery in Spokane Valley.
Target audiences: People who enjoy abstract art, and unique artistic products using abstract art such as ties and handbags. She also targets people who want to decorate office environments, and people who enjoy browsing galleries.
How has COVID-19 impacted your business? She had to close her gallery and it won't be open until at least Phase 3. She is a lung cancer survivor, and is susceptible to illness, so she is not able to open until the risk subsides. She moved to selling art and products online during COVID.
What has she learned? Mindset is important, if you think something can't happen, it probably won't. Also, save your money and be prepared for times of trouble.
She is inspired by: People reaching out to each other and being supportive of other businesses.
Special offer: She has artwork for sale on her website, hilsongallery.com and it is beautiful.
Contact: Sandra Hilson, Hilson Gallery, www.hilsongallery.com,
509-714-6655
|
|
Interview #5
Owner:
Greg Nixon
|
What the business does: Residential and commercial window cleaning, up to 5 stories. Gutter cleaning and pressure washing. Owned about 1 year, in industry for 6 years.
Target audiences: Commercial storefronts and restaurants.
How has COVID-19 impacted your business? Trying to keep employees employed and determining who we can service and who we can’t. Stayed pretty busy.
What has he learned? Keeping employees safe PPEs and using hand sanitizer. Prevention and try to help customers get back open.
He is inspired by: Employee and customer positive attitudes.
Contact: Greg Nixon, Fish Window Cleaning, https://www.fishwindowcleaning.com/Spokane-WA-3097/, 509-919-3138
|
|
If you refer us to a business owner, to show our appreciation for a client sign up, you will be provided the gift card of your choice to one of the following businesses.
Group Coaching Sign-Up: $50 gift card
1-to-1 Coaching Sign-Up: $100 gift card
|
|
|
|
|
|
|
