• SD-WAN network services lower your costs and add flexibility to your dynamic business. We'll manage the deployment for you… or offer it to you "as a Service." 

• Using Contract Center Metrics and analytics can boost the Customer Experience. 

• Wi-Fi as a Service simplifies managing and expanding your High-speed Office Mobility infrastructure to keep up with you and your people.

• Chatbots are helping Small & Mid-sized Firms compete with Big Businesses. 

• Optimize performance – Features like a scalable pipeline and intelligent path selection can improve network performance enterprise-wide. 

• Increase throughput & reliability – Application-aware routing protocols let your network adjust to demands in network traffic. 

• Save time and travel – Handle tasks like pushing policies to branch locations and launching new sites remotely from a central location. 

• Reduce costs – With intelligent software substituting for hardware functionality, you can save as expensive hardware options are consolidated or phased out. 

• Track the performance – of critical web applications travelling through VPN tunnels or directly through the public Internet 

• Easily identify and pinpoint – the cause of poor application performance - LAN, WAN, or server

• A Medical Supply Company, which serves its market with 45 agents, gains actionable insight into call center operations. By monitoring system performance in real time, managers can identify heavy call-volume periods, so staff can be allocated in ways that keep wait times to a minimum. Historical reporting reveals patterns so managers can determine if they need additional staff at certain locations or during specific days or times.

• A Non-Profit that provides temporary assistance to those struggling to pay their energy bills can now move representatives from one queue to another based on call volume. That reduces wait times for customers during peak hours. Call monitoring allows managers to review calls for quality and service levels, improving training and accountability. Call recording comes in handy when a customer and agent have different recollections of a conversation, allowing any miscommunication to be resolved quickly.

• A Government Contractor implements a nationwide energy efficiency program with a new always-on cloud contact center, allowing 24/7 support to be offered to customers. While remote access had been an issue with the old system, now remote agents have seamless access from satellite offices. Improved call quality translates into fewer dropped calls, which makes customers happy. Real-time call handling metrics let managers analyze the level of service customers receive. Issues can be identified immediately and lay the foundation for future training sessions. 

• Wireless Site Surveys and Heat Mapping

• Access Point Cabling

• Wireless Security

• Coverage, Signal Strength, Channel Testing, Data Throughput

• Ongoing Management

• Basic question-and-answer functions. When customers start an online webchat they can get routine information such as overnight mailing addresses, product information, links to knowledgebases and physical location hours. Customers get their information faster - via their preferred device - and your business doesn’t need to rely on more costly employees to answer basic questions.

• Addressing complex, customer-specific inquiries. These include looking up account balances, linking to extended warranty terms and scheduling service calls. The chatbot asks for information to confirm customer identity and then accesses the appropriate database, knowledgebase or apps to complete the request.

• Delivering scripted information. By directing a customer to a chatbot, companies can ensure there is no human error that may result in potential industry compliance and regulatory liabilities.

• Making recommendations. By asking customers a few questions, the chatbot can make product or service recommendations, thereby increasing sales. Further, analytics tools can track customer preferences and make proactive recommendations in the future.

• Assisting human agents. Chatbots also can listen to conversations between agents and customers, offering real-time suggestions on upsell opportunities. Or, if a customer becomes upset, the chatbot can summon a supervisor to join the call.