How do I get to the Task Queue and complete necessary tasks?
- Click on the Start Tasks button on the portal landing page.
- The task type will indicate the necessary action, i.e., Request for Information or Discharge Status.
- Click the ellipsis on the left side of the page to start the task.
- Once you have completed the necessary task, scroll to the bottom of the page and click the Done button.
- You will be returned to the Task Queue, and the task will no longer be visible.
- If you need a refresher on using the Task Queue:
Why is it important to complete request for information and discharge actions through the Task Queue?
Completing Request for Information tasks through the Task Queue alerts Mountain-Pacific and Telligen clinical review staff you have uploaded additional information. If the Task Queue is not accessed to complete this action, reviewers do not know additional information has been received. This can result in:
- Documentation uploaded outside of the Task Queue not being evaluated
- delayed processing
- Denial of the case, if we do not discover requested information within the timeframe for submitting documentation
Completing discharge actions through the Task Queue is important to accurately close out the authorization period.
Additionally, for inpatient medical (not behavioral health) admissions, the prior authorization number does not transmit for payment until the discharge information is entered.
