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#49 - Week ending October 15th, 2021


Welcome to this weeks 'Take 5', your 5 minute weekly roundup of what's been affecting users this week. If you need clarification on any points or have questions drop an email to support@optinetuk.com or raise a ticket in the portal.

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Support Portal


You can raise support tickets and search the extensive knowledgebase for help when you access the FLEX support portal.


Click the button below to visit now!

Visit Support Portal

Early Access Group Release Date - 25th October

FLEX 1.5.6.x will begin rolling out on Monday 25th October, starting with the Early Access Group.


A general release to all users will follow in November, exact date of release to be confirmed.

View Release Notes
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NEWS: CET claims window closing soon

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A reminder from PCSE that the 2021 CET claims window will close at midnight on 31 October.





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Are you taking regular backups?

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Never underestimate the importance of taking backups, hopefully you will never need them but backups are an insurance policy for your important business data.


If you are not subscribed to our OptiSave backup service then please review your processes today, check the 'Who, What, When, Where and How'.


  • Who is in charge of backing up the data?
  • Don't assume someone else is doing it - what if no-one is doing it!


  • What files are being backed up?
  • Review this often to include any new files / folders


  • When are the backups taken?
  • Don't make it the very last job of the day - it will be skipped one day!


  • Where are the backups stored?
  • Offsite or in a fire-proof safe is safest


  • How do you backup?
  • Removable drives or cloud backups are best


PLEASE, CHECK NOW


FLEX Feature Spotlight

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FLEX Corporate


Did you know that if you provide eyecare services to local companies you can set these up in FLEX.


You can:

  • Create company records
  • Add entitlements to companies
  • Add patients to companies
  • Choose entitlements at the point of sale


The next release (Nov '21) adds the following to FLEX Corporate:


  • Store PO number against a receipt
  • Create corporate invoices



To learn more about 'FLEX Corporate' contact the helpdesk or raise a support ticket here.

Meet the Team - Darren Carwood

Software Installation Administrator

This week, it's the turn of our installation administrator 'Darren Carwood' to tell us about himself....


"I joined Optinet in July of this year as a Software Installation Administrator. I liaise with new & existing customers to organise the various installation tasks required to get up and running when moving onto FLEX. It requires a lot of coffee, and I could not keep on top of everything without it!


Outside of work I try to spend my time bettering myself in art and languages, but mostly I sleep. Like, a lot!


Interesting Fact(s) – When not sleeping or learning, I can be found riding around roads and trails on my Onewheel. An electric powered, one-wheeled skateboard!"

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Latest Patches - v1.5.5.x

  • HPP indicates high priority patches that are downloaded and installed automatically
  • MTS indicates patches that have been deployed to the 'Hosted FLEX' servers


*** If you would like any other patches applied, please raise a support ticket ***



  • #064: eGOS England
  • Experimental patch that attempts to reconnect a disconnected signature pad automatically for 'Hosted FLEX' users


  • #067: Essilor AVA
  • Where multiple prescriptions are available from the AVA phoropter, you have the choice of which to import


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How are we doing?


We want to hear from you!


Send us your ideas for enhancements to FLEX, service improvements and general feedback - click the link below...

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