We successfully imported the rest of the legacy Western Fraternal life policies into the BetterLife administrative system this weekend. Unfortunately, we encountered an error in the process.
We were made aware on July 19th, a second file was sent to pull premiums electronically on a small batch of BetterLife policies affecting the Interest Sensitive Whole Life policies (Future Life and Ultra Life) with draw dates of July 5th and July 15th. As soon as this was brought to our attention, we began to work diligently to fix the problem and are redepositing the second payment drawn in error. The members affected should see this reflected on their accounts soon. We apologize for any inconvenience and will refund any overdraft fees incurred due to our error. If you have a member contact you regarding the overdraft, please have them fax or email a copy of any overdraft charged to their account, and we will diligently work to refund it. Please be sure to have them include their policy number when submitting the information.
Again we apologize for our error.
