Dear member:
In light of Governor Walz’s latest address on Wednesday evening, May 13, I would like to share with you an update that we have put together with guidance from the Board of Directors and the management team at Minnco. Under the new Stay Safe Minnesota directive, our plan on serving your needs may change slightly but we will not be reopening the lobbies at this time. We will begin to accept appointments for some member service and lending needs while utilizing “curb side” service when appropriate.
Our plans to extend service through appointments revolve around the continued protection and well-being of all individuals. We have established COVID related protocols for all employees to follow, including being aware of known symptoms and precautions as provided by the Center for Disease Control (CDC). Employees will be wearing masks, maintaining a clean work area and we have installed “Sneeze Shields” in our offices to provide an additional layer of protection. We do ask that our members would wear masks while in a branch and observe social distancing. If this is not possible, please let us know when making an appointment and we will do our best to accommodate you. We will ask to reschedule an appointment should a member be experiencing symptoms of COVID-19.
A significant component of our plan is to split the employees into 2 teams to work on a 2 days on, 2 days off rotation. In doing this, we will be in a better position to ensure ongoing service should a staff member become infected with COVID-19, however, this does limit the number of employees in our branches each day. While we will be taking appointments, they will be limited to activities that are not easily done through the drive thru, where over-the-counter transactions will continue to take place.
We are working with the Cub Foods grocery store on plans to reopen our Cub Foods Office but at this time, the Cub Foods office will remain closed. As we work through plans to maintain a safe environment for you and the Cub Foods’ customers, we will communicate any changes to you, however, it will likely be after Memorial Day or into June before there will be any activity in that location.
As we work through the numerous scenarios, we are focused on serving your needs today, tomorrow and in the future. I can appreciate the many thoughts, desires and opinions that you have but rest assured, in our decisions, we maintain our commitment to you to provide service while balancing it with the safety and well-being of the membership and employees of Minnco.
Thank you,
