NEMT is a Health First Colorado benefit for members who don't have transportation to medical appointments. NEMT was previously administered by different vendors in different parts of the state, but soon NEMT will be the same in all areas of the state.
New County Resources
The purpose of this operational memo is to inform county departments of human/social services and NEMT administrators of operational instructions to transition NEMT duties to IntelliRide, the new statewide NEMT vendor.
Mileage Reimbursement Instructions for County Departments of Human Services
All mileage reimbursements for trips after July 1 should be submitted to IntelliRide regardless of when your county is transitioning.
If a member’s appointment was previous to July 1, 2020 it is the expectation that the county process the reimbursement and bill the state directly. If the member’s appointment is for July 1 or after, IntelliRide will process the reimbursement and bill the state directly.
Examples of scenarios below:
County’s responsibility:
(process all reimbursements prior to July 1 regardless of when member submits reimbursement form)
- Member’s appointment was June 3 (prior to July 1). The member submits their form to the county on July 15, the county would process the reimbursement and bill the state.
- Member’s appointment was May 15. They submit their form to the county on August 10, the county would process the reimbursement and bill the state.
IntelliRide’s responsibility:
(process all reimbursements for trips on July 1 or after regardless of when member submits reimbursement form)
- Member’s appointment was July 1. They submit their form to the county on September 3. The county would send the form to IntelliRide or inform the member to submit the form to IntelliRide for reimbursement. IntelliRide would bill the state directly.
- Submit mileage reimbursement to IntelliRide's claims inbox
- Member’s appointment is scheduled for June 10. They submit their form to IntelliRide. IntelliRide would send the form to the county or inform the member to submit the form to the county for reimbursement.
Member Communications
On July 20, the Department sent a text message to all members with known phone numbers who have used NEMT services in the last year to alert them of the transition.
Additionally, two e-newsletters were sent out on July 7 to members. Members whose case is in a county transitioning on July 1 received the July 1 newsletter and members whose case is in a county transitioning on August 1 received the August 1 newsletter.
Health First Colorado has a
member-facing NEMT web page
with information on the NEMT benefit, how to schedule a ride, and how to request mileage reimbursement.
Medical Provider Resources
Two webinars will be available next week for medical providers to learn and ask questions about the statewide transition of the NEMT benefit.
The webinar is designed to help introduce local medical facilities throughout the state of Colorado to the state’s transportation broker,
IntelliRide
. During the webinar, an overview of the company will be provided with an introduction to the local leadership team, and then there will be a discussion of the ways that IntelliRide we partners with the staff at the medical facilities to best serve the Health First Colorado members.
Date and Time:
Wednesday, July 29, 2020
2 p.m – 3 p.m. MST
Webinar Call-in Information:
Conference Line: +1 872-701-0254
Conference ID: 912 779 854#
Date and Time:
Thursday, July 30, 2020
2 p.m. – 3 p.m. MST
Webinar Call-in Information:
Conference Line: +1 872-701-0254
Conference ID: 616 606 845#
