What does that mean? |
OUR DEALERSHIP SUBSCRIBES TO THE MARINE INDUSTRY DEALER CERTIFICATION STANDARDS ESTABLISHED TO INSURE THAT YOUR BOATING EXPERIENCE IS AS ENJOYABLE AS POSSIBLE. THIS INCLUDES ADHERING TO A CONSUMER BILL OF RIGHTS. |
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In order to obtain the Five-Star Marine Industry Certification and become re-certified annually, Norris Marine employees must demonstrate that they meet the Certification criteria and best practice standards in the following areas: |
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● Customer Satisfaction Measurement
● Posting of the Consumer Bill of Rights
● Employee Satisfaction and Development
● Technical Training
● Maintaining a facility that is competitive for the marketplace
● Maintaining and improving consistent processes in all departments (Sales, Service, Parts, Follow-up) |
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Should we fail to live up to any of these commitments, please let us know so that we can address the matter immediately. Our goal is to enhance your boating experience by providing trained, friendly employees, quality products, nd reliable services. |
Start Working with Us Today! |
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