As the impact of COVID-19 continues to unfold, we remain focused on providing you safe and secure service during this time. With the recent announcement from City and County officials regarding the curfew, we want you to know First Commerce will remain open and will continue to provide service to our members in the same way we have been over the last several days.
As Tallahassee Mayor John Dailey pointed out, you can still go out to do your banking as needed. This service is considered an essential service. However, we would encourage you to stay home as much as possible in accordance with CDC guidelines.
First Commerce members will continue to have access to perform your day-to-day banking needs. Remember we also offer a variety of remote banking and member service options !

Many Options to Access Member Services

  • Lobby services are being provided by appointment only at FCCU locations. Appointments will be reserved for services that require direct material assistance, such as instant issue debit cards, cashiers checks, statements and access to safe deposit boxes. We will continue to be open regular business hours with team members available inside the financial centers to assist you with material needs through "contactless" service.
 
  • Speak Directly to a First Commerce Team Member Through Our Video Teller Service by Simply Touching the Video Screen
  • For added convenience, Video Teller Service is also available in our drive thru locations for extended hours, Monday-Friday 7:30 a.m.-7:30 p.m. ET and Saturdays 9 a.m.-3 p.m. ET
  • Some transactions require only an official government-issued photo ID, such as cash withdrawals from your account

  • Get Access to Cash and Deposit Services Through 24/7 ATMs
  • Remember our nationwide Accel surcharge-free network of ATMs – you can even search for deposit-accepting machines. In addition to cash and deposits, ATM service allows you to conduct transactions such as transferring funds between accounts and making balance inquiries.
  • You can also receive cash back at points of purchase including grocery stores and pharmacies with your debit card and PIN.

  • Digital Banking Offers Remote Banking Solutions
  • Enjoy secure, convenient access anytime, anywhere right from your computer, laptop, tablet or mobile phone. This free service lets you check balances, transfer funds, pay bills, and more. With our mobile app, you can also deposit checks right from your device. Enrolling is easy and takes just minutes to complete or feel free to contact us for personal assistance.
  • Text Banking allows digital banking members to access their accounts and conduct transactions with simple text commands. To learn more, visit our Mobile Banking page, and watch the short "Text Banking"video tutorial to set up this feature today. To get started, log in to digital banking and select "Settings" under the Main Menu. From there, follow the video tutorial to set up your service.

  • Our Member Account Line automated phone system can be accessed 24/7 through our main number at (850) 488-0035 or 1-800-533-5772 and press option 2.

  • Loan Assistance Over the Phone or Online
  • Apply for loans online, including Home, Auto, Lines of Credit and Credit Cards – visit www.FirstCommerceCU.org or by calling us at 850.488.0035 or 800.533.5772.
  • Simply call FCCU’s main Contact Center at 800.533.5772 or use our Video Teller Service for questions about existing loans
  • Loan documents will be delivered to members electronically via DocuSign for secure processing

  • Sign Up for Real-Time Text and/or Email Alerts* that let you stay on top of your accounts. Choose from several different alerts including low balance alerts, debit card alerts, deposit alerts, and more! As soon as the transaction hits your account, you'll be notified.

* Standard text message rates apply
Expanded Contact Center and Video Teller Service Hours!

800.533.5772 or 850.488.0035

Monday-Friday
7:30 a.m. – 7:30 p.m.
Saturday
9 a.m. – 3 p.m.
WATCH FOR FRAUD :  Several agencies have reported that criminals are capitalizing on fear about the Coronavirus to gain access to personal information, often with a goal to steal your money and/or identity. Scams have included spoofing an organization's phone number so the call appears to come from a trusted source.

Remember First Commerce will NOT contact you by phone, text or email to ask for confidential information such as passwords, full debit/credit card numbers, Personal Identification Numbers (PINs), Secure Access Codes, etc. Do not give this information to anyone!

If you are ever in doubt no matter how you are contacted (even if it appears to be from First Commerce), get in touch with us immediately by calling (850) 488-0035 or 1-800-533-5772, or through our website to  report potential fraud  including suspicious emails. It is also critical to make your digital banking username and password unique and strong, without repeating credentials you use to log in to other sites.
Keeping You Updated and Informed
Please visit our Coronavirus Response web page for regular updates on how First Commerce is continuing to serve you and our communities. The page also provides details on relief programs we have available for First Commerce members.
As always, please stay safe. We will be here for you as your Financial Partner for Life.